Hôtel spa à Dongguan

« Hotel is more a resort as it has all the amenities on-site including electric car slow & fast charging. The pool and gym are large and spacious. 2 main restaurants: one is western buffet, and other is the Cantonese Chinese restaurant which is the better one although it is pricier than the buffet. Peking duck is the signature dish and is highly recommended. All the other dishes were also tasty such that we came back to the restaurant the following day for dim sum brunch. We also booked the rooms with in-room steam baths, 3 rooms total. 5 stars across the board except for location because it’s not directly on Songshan Lake, but if you have transportation, it’s not a big deal. »

« No doubt this was definitely a 4 Star hotel but without a major upcoming renovation and refurbishment, it is rather impossible to ensure quality service in the future. I am a frequent traveller to this town but this is my first time to stay in this hotel and I have the following findings in my 2 days visit in this hotel. First of all, upon check in, my request for a non smoking room was not observed but fortunately the room I got had no strong odor of cigarettes. So I didn't ask for a room change. However after I stayed in the room with a/c on full blast for 2 hours,, the room was still rather warm. Then I have no choice but to request a room change. Unfortunately the TV in the new room did not operate at all, so they changed the TV for me instead of changing the room again. All I can say is that those staff seemed to be responding fast and professionally. Nevertheless this exposed the lack of proper maintenance in a/c units and TV, hence caused inconvenience to the guests and unnecessary workload for the staff. Hope the management seriously looks into it. The breakfast was average without any stunning gourmets. I got 2 bottles of shampoo instead of 1 shower gel and 1 shampoo. The toilet was not working in full capacity and I needed to throw toilet paper into a trash bag to avoid clogging. The swimming pool was operated by a fitness center and it had no sunbathing features and you needed to bring your own towels from the room. So don't expect a resort type of relaxation in the swim. An ironic issue is the complementary fresh brewed coffee at the reception area. It caters only for black coffee drinkers as neither sugar nor cream is provided. Wonder if it is that much of a trouble to provide these basic condiments for coffee drinkers. Last but not least, it could be a much better stay if all of the above didn't happen. »