Hôtel spa à Protaras

Excellent hotel, good location, delicious breakfast and dinner . Vera manager will always help. It was all right.

Me and my mum stayed in this hotel for 4 nights. Two of the main reasons I booked this hotel were because of its excellent location and they have front sea view room available on the dates I wanted. Let’s talk about the positive first. The seaview in our room was amazing and the location was perfect. Easy to go around, restaurants and bars and grocery are all walking distance. Bus 101 and 102 right next to the hotel can take us to all the tourist attractions nearby. The balcony door was so soundproof that despite located in the middle of the center, we barely hear anything once the door was closed. They did surprise us with a compliment bottle of champagne when we arrived as I mentioned that it was my mum’s birthday trip. It is definitely a family oriented hotel if you have kids with you. They did have some sort of program daily for the kids to join and having a calm white sand beach right in front of the hotel is definitely something you want to have when travelling with kids. Now comes to the negative. First of all, the service was definitely not I would expect from a 5 stars hotel. We arrived with a taxi, there was two bellboy approached our taxi which I thought they would helped with our luggage as we were all female including the taxi driver. However the older bellboy just stand there when me and the taxi driver were unloading the luggage from the taxi. He was literally right next to me and watched me struggle a bit with the luggage and did not even lift a finger. The older guy then told the younger one to take our luggage to the lobby after me and the driver unloaded it from the taxi. Honestly I found it quite unacceptable for a 5 stars hotel. The receptionist that greeted us was nice and she gave me all the information I needed and brought us a welcome drink which it did immediately make me feel better. The room was definitely dated, no toothbrush or cotton bud and cotton pads were presented in the room. Only shower gel and shampoo was provided ( no actual conditioner). It was fine for us as we always carry and use our own but I would expect those amenity to be already present in the room of a 5 stars hotel. Bed was extremely soft but we did not end up with back pain waking up so I think it was fine. All in all , the room was definitely not posh or what one might expect from a 5 stars hotel. Then when we tried to reserve for the sunbed, there was not much available so we ended up on the grass but not next to the pool but I guess that’s just our luck and the hotel was pretty packed so can’t do much about it. Breakfast in the hotel was ok. Quality was fair. Same food everyday. Freddo coffee is not included apparently. Service at the breakfast was 50/50. There were staffs that were smiling and greeting us and even remembering us ( all were from south Asian) and there were staffs with a poker face and just come collect our plate without even asking us if we still was eating. One Manager just stand there observing with a kind of upset face and zero interaction with customers. Another was annoyed by the staffs as some seem to not knowing which area they should be working in. As someone that works in hospitality I could sense that it was not a happy environment to work in. It seems like they were hiring inexperienced staffs and provide them only basic training at the peak season just so they can deal with the high amount of customers. The tension was high and even the customer can feel it looking at their interactions. By 10:30am they would try to collect everything on the table even you might still be working on the breakfast as they have to prepare for the lunch hour for the all inclusive plan customers. I would not say it was a bad stay. I still did enjoy my time there in this hotel. However I think the hotel did not quite meet the standard of a 5 stars hotel. Next time when I go back, I would tried their other sister hotel—sunrise pearl/ sunrise jade as they do look more posh and new.

Отдыхаю в этом отеле второй год подряд,очень нравится территория,прекрасное питание,всё очень вкусно,каждый день новые блюда.На территории отеля есть 3 аква - горки для детей от 6 лет и старше,азрослым тоже интересно. До пляжа возит бесплатный трансфер. В номере каждый день была уборка,в холодильнике вода,фрукты и бутылка шампанского по-приезду. Рекомендую этот отель для семейного отдыха

C'est notre troisième année de vacances avec cet hôtel.En général, nous sommes satisfaits de l'hébergement et des installations que l'hôtel fournit.Les choses sont professionnelles et gentilles.Le petit déjeuner a une variété de choses pour tous les goûts, Bien que les pâturages ne soient pas la meilleure qualité.La nourriture du restaurant principal (antaeus) est très bonne et délicieuse.L'un des inconvénients de l'hôtel sont les chambres, certaines chambres ne sont pas rénovées, donc c'est une chose qui peut être améliorée.Enfin, la meilleure chose en L'hôtel est une piscine, il est assez grand et il y a assez de lits solaires autour de la piscine.

Expérience agréable et lieu incroyable

Excellent location. Very good and rich breakfast! Very friendly staff.

Nice hotel Location 5 stars on the beach Good facilities!!!