Hôtel spa à Le Cap

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

Lovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient. Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient. Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas. Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.

Nous avons vraiment apprécié notre séjour. La chambre était spacieuse, propre, bien rangée et nettoyée quotidiennement. Le personnel était sympathique et à l'écoute de tous nos besoins. Le bar était charmant et le restaurant YU était sublime, à découvrir absolument.

I stayed here for one night as I was transiting Cape Town with a flight the following morning. The check-in experience was pretty quick and seamless, as my booking was pre-paid. I stayed here being fully aware of the carbon-neutral moto. The hotel appeared clean and tidy. The free shuttle from the airport was trouble-free. The directions to the pick-up was simple to follow. The pick-up was on time, and it was a very short ride to the hotel - literally a matter of minutes. The room I was allocated - 233 - was spacious and clean. However, I was surprised by the bizarre layout, especially with the way the shower and bedroom is almost open plan - only a screen separate the two areas. The toilet is separated by a door, though. Other than that, I had no major issues with the room. The bed was large and comfortable, my sleep was not disturbed and it was generally a positive short stay. The shower worked fine, it took a little getting use to the water-saving feature in the sink tap. The toilet flush may have a malfunction, because it would stay stuck when pressed, and required tapping for the button to return from a pressed state. I felt safe during my stay, and was reassured by the security procedures in place when booking an Uber - drivers are asked to scan their driving licence at the gate when entering the grounds. The drive to the V&A Waterfront was about 25-30 minutes. I had a late lunch at the hotel restaurant - Nuovo. The menu was okay, but not spectacular. I visited the restaurant when it was relatively quiet with diners. However, I found staff were not particularly attentive. It took a while before someone approached me and provided a menu. The vegan burger I order was nice, even if it looked a bit dry. It was the only chargeable thing I incurred, which I put on the room (250 ZAR to pay on check-out). The breakfast is a decent buffet of hot and cold food, plus live omelette bar. There’s also pancake making facilities, automatic coffee machines and more. On check-out, to my surprise, I was informed of bills totally 600 ZAR. I explained that I only had one meal at 250 ZAR, which the reception staff accepted. However, a few days later, I received emails claiming that I had an unpaid bill for 350 ZAR, which I had to explain again in my response (I did not receive further contact after that). I think this was a case of staff incorrectly reading a room number when processing, or a guest deliberately giving the wrong room number. I caught the shuttle back to the airport after checking out, again trouble-free. All-in-all, a very good airport hotel, and one I could easily recommend to others.

La chambre est très belle, c'est le logement le plus satisfaisant de cette fois. La fenêtre est la montagne de table, vraiment très belle, pas de soleil, de soleil et de nuit. Je veux vivre dans la histoire de fabule. Le service est très bon!! Je ne sais pas pourquoi on dit que l'évaluation n'est pas bonne!! Je suis une fille qui voyage seul, ne ose pas aller au centre-ville. Le gestionnaire de l'hôtel est venu me accompagner à la gare, pour me prendre des photos tout le long de la route. Nous sommes devenus des amis très bons. L'hôtel est tout entier pour révéler la belleur de la vieille carte, de la voie d'entrée dans le hall, au port de la cour derrière, c'est si beau. Je pense que c'est beaucoup mieux que la nuit de 1w à côté, et la vue de la maison est très belle. Le petit déjeuner de buffet est également super!! Il y a une aide à la reproduction... trop adaptée à ma tête de reproduction. J'aime beaucoup manger un muscle, mais le lendemain, j'ai fait un peu de nouveau pour moi. Il y a un bon dîner en bas, le chef/propriétaire est une dame, les plats ont beaucoup d'interprétation culturelle, très excellent. Il y a un plats pour recevoir Michelle Obama. C'est très surpris que le féminisme soit aussi émergent ici. Il y a beaucoup de jours, c'est l'un des hôtels les plus préférés de ma vie.

L'hôtel est magnifique et propre, les chambres sont impeccables et le personnel est très accueillant. J'ai beaucoup apprécié le petit-déjeuner buffet, tout était frais !

An excellent hotel in a perfect location in Capetown. Minutes walk from the V&A Waterfront. All staff we came into contact with were friendly, professional and very helpful. We had breakfast included which was immense with a beautiful buffet and a chef standing by to cook you whatever you wanted. Everywhere was spotlessly clean and tables and towels round the pool were cleared regularly. The room was spacious and very well equipped. I would definitely recommend this hotel to anyone wanting to discover Capetown.

The duty Manager, Victoria, was great and very accommodating. It was our wedding anniversary and Victoria accommodated our request for a view facing Table Mountain. We were very happy about that. The housekeeping staff were brilliant, always smiling and joyful to all guests making them feel welcome. In terms of the restaurant/breakfast area, it was quite disappointing as we noticed some guests receiving more attention than others, and at times, felt as though we were ignored and invisible. Unfortunately, on our last day, we bit into a sharp and hard piece of what seemed like bottle plastic in the food from the buffet section. When alerting the restaurant staff, they did not really seem bothered about the danger it had should we have swallowed it.

J'ai passé un séjour incroyable. J'y retournerai certainement et je le recommanderais à tout le monde. Excellents services et personnel incroyable.

L'hôtel était hors de ce monde.Le personnel était ami et extrêmement utile.La propreté de l'hôtel était remarquable.Ma chambre était belle et spacieuse Le bar de l'hôtel dispose d'un extérieur où vous pouvez refroidir et avoir un cocktail.L'hôtel dispose également d'un restaurant , vous n'avez pas à commander ou à manger parce que la nourriture était très bonne . Je ne peux pas attendre de retour et d'expérience de la piscine