Sleep Inn

I am extremely disappointed with my recent stay. Upon entering our room, we were immediately met with a strong smell of urine and mildew. We found stained flooring, missing baseboards, stained bedding, and bugs crawling on the walls and floor. These conditions are unacceptable and do not meet basic cleanliness standards. I have attached photos documenting these issues. I also worked through Hotels to attempt to get a refund, but they and I have been unable to get a hold of someone. I expected a clean, safe room but instead had an experience that left us extremely uncomfortable. I hope this feedback is taken seriously and that the property is inspected to prevent future guests from experiencing the same conditions. I would appreciate a response regarding how this matter will be addressed.

Room was decent for a nights stay, the shower leaked terribly therefore it was a rather large puddle on the floor outside the shower but the bed was comfortable!!

Very clean and attractive hotel. Genuinely lovely ladies working the front desk. Breakfast was very good as well. I would recommend for a peaceful night!

The place you're getting, you get what you paid for. The room is OKAY at best. The room itself wasn't the cleanest. There were hairs embedded in the comforter, which was gross. The panels of the base boards and grout on the floor was gross. The bed creaked when you got on it, like you were flattening an aluminum foil tin tray you're going to make the turkey dinner in. The freezer box was frozen over, and people had left food inside of it, so it was not actually checked. The microwave inside of it was also gross, needed a wipedown. Staff just sat at the front desk on their phone, and the next day a lady was having a full on conversation in Spanish on her airpod when checking out, which was really rude.

Upon arrival the front desk staff barely spoke English. We stayed for 3 nights, and every single day, we left the motel and when we returned and waited for the elevator and went to the third floor and walked down the hall to our room, our room key didn't work. This was very inconvenient. We have never had this happen in the past at Choice Hotels. We never had our garbage emptied or any room service, of any type during our entire stay. Never came to our room, offered clean towels, nothing. When we asked the front desk staff for plastic forks, as we had purchased some fruit for our room, they acted like it was an imposition. Also, 6 of the electrical outlets did not work. The refrigerator was off when we arrived, and had defrosted, so there was water laying in the freezer part, this was due to the electrical outlet not working. Also, couldn't operate the coffee pot, as the electrical outlet didn't work, sent maintenance, he brought a new machine and discovered the outlets didn't work, so solution was to move the pot over the sink to use it. Are you kidding me? We will not stay here again. I would give them an overall rating of between 2 to 3 stars.

The property is older and run down. Bathroom was very poor, shower was not that cleanse and caulking was rusty looking. Trying to check inn the desk clerk was more concerned with talking to someone on the phone about his car getting repaired. I would not recommend anyone staying there and certainly would not stay the.

I stayed for 4 days 5/20-5/24. Upon arrival, my sheets were dirty, as well as the countertops, windows and shower floor. I asked for a new room and was unable to switch due to being “overbooked”. The ice machine on the 2nd floor did not work so I had to keep doing to the lobby for ice. EVERY SINGLE DAY my key card would stop working and I would have to go downstairs to reactivate it (and no it was no where near my phone to deactivate itself). The continental breakfast was not so continental..half cooked sausages and stale muffins. No complimentary waters in the rooms, although it is nice to have a mini fridge in the room. The mattress was very uncomfortable. I can feel every spring in my back and the frame of the bed in hallow and very noisy. I had to get an extra comforter just to add some extra comfort. Overall not a bad sleep for maybe a night or two but I wouldn’t do anything longer than that!

The staff overnight was less than helpful and the day time staff was more worried about eating then checking us out. The hotel was run down, the carpet in our room was stained as well as the sheets

The staff was polite, helpful and friendly, he tried to help us by changing our room several times, one room we walked in and there was a roach crawling across the bed, the next room we tried the was a bed bug on the bed, sheets didn’t look clean and the window was broken and open, the third room was ok just a dead roach on the wall and the smell of ***** throughout the hallway smh!! By this time I was done and me and my family went to stay with other family for the night