Évaluations de Mercure London Staines Upon Thames Hotel

Location is near to bus train station. Ideal place to stay with appropriate amenities. Comfy bed and nice river view. Worth the money. Just be aware that there are no lifts if you are travelling with numerous luggages. Breakfast is nice as well.

Comfortable bed, great location, breakfast could be improved

I loved this place so much, so we ended up using it as our base ❤️ while in Korea The staff were lovely, they helped book out early morning taxi and gave help with other small problem we had only downside no table in the room but never mind

Great view to the river thames

Das Personal war sehr nett und hilfsbereit und stand bei Fragen immer zur Verfügung. Auch das Essen war sehr lecker und preislich in Ordnung. Jedoch ließ die Sauberkeit im Zimmer sehr zu wünschen übrig, Spinnenreste im Badezimmer, Klebewimpern vom Vorgänger am Tisch und Krümel im Bett. Es gibt keine Steckdosen direkt in Bettnähe und man muss unbedingt einen Adapter dabei haben.

酒店沒有電梯，行李多的不推薦入住，搬上去非常費勁

環境好，在河邊，早餐不錯

設備比較陳舊，沙發都破了，好在位置很好，旁邊就有停車場，熱水很足，沒有空調，天冷需要自己跟前台要電熱器，服務態度還不錯，價錢相對來説便宜，不適合情侶住

Le site Internet et cela etait spécifié dans notre réservation montrait une grande chambre avec un canapé, vue splendide sur la Tamise, peignoirs de bain,etc. Nous nous sommes retrouvés dans une grande chambre, sans vue sur la Tamise ,sans canapé, sans fenêtre. Pour nous éclairer nous n'avions qu'une porte fenêtre fermée à clé, avec un grillage derrière. Vue imprenable (à 2m...) sur un mur. Impossobible de voir même 1cm2 de ciel.... Derrière le mur la rue principale et plusieurs voies ferrées. Nb: l'hôtel étant dans jes faubourgs de Londres,on imagine le bruit... Pas de peignoirs, une seule serviette pour deux,etc. Il nous a été précisé qu'aucune chambre n'en disposait.

Hotel was in an ideal location for us for Thorpe Park Staff were friendly, rooms were spacious and clean Breakfast lacked a bit of variety for £15.50, there weren't enough sockets in the room or any near the bed, and the bed was a little too hard which made it a bit uncomfortable, but for the price and location I would recommend the hotel

This nicely appointed hotel has been a delight -- so after staying here for nearly a week I just extended my stay by another week. It's truly peaceful, VERY quiet, even though it's on a main road, as the soundproofing of the rooms is superior. My room is also unusually spacious including a sitting area with a sofa and chair as well as a sizable built-in desk, and I LOVE the tub/shower (actual cast iron tub + very deep!), and there's even a towel warmer, along with a generously sized wardrobe/storage area including tea-making and a small cooler. The staff were kind enough to let me check in early which was Truly appreciated, and Ana (front desk) has been particularly helpful in making that happen initially for me as well as on a number of occasions -- both in helping this hapless American with some British currency questions, as well as getting into London on the train, and she also promptly responded to a couple issues with my room upon my arrival-- these were minor and were dealt with straightaway + with a warm smile by Ana. Other staff have also been helpful, and this includes Magda who is another staffer who exudes a genuine spirit of "welcome"...which actually goes a long way when one is traveling (especially having just arrived in England for my first visit here). All has gone well during my stay overall, which is obviously why I decided to remain here for awhile yet, and I've also enjoyed the lavish buffet breakfast as well as lunch on the deck during a period of sun...the pizza was yummy and what a peaceful vantage point for enjoying the river. Have walked to a nearby pub and shops and also walked from the train station, there's quite a bit on offer within 10-15 min. on foot. I also enjoy sitting in the public spaces with my laptop -- this charming hotel is lovely as well as tranquil, and Kudos to their diligent staff...!

Beautiful evening sat by the river with perfect service & a lovely carbonara- would definetely recommend it here! Very fast and efficient by all!! Very welcoming. Inside & out has recently been re-decorated and looks beautiful. 100% coming back here!

Stayed here for a business trip. Firstly my room was lovely and spacious! huge bed, balcony looking over the Thames and a great breakfast with so much choice. Staff were lovely and welcoming and had no issues parking. Really clean and a lovely bar area. Would stay again

We booked a river view room but got a view of trees Instead. We could hear next door on the phone. It was like they were in the same room as us. The bed was comfortable but the room dated. The bathroom floor We found to be dangerous. The flooring in the bathroom needs to be replaced or can see a nasty accident going to happen