Hotel Stamford

Bien que ce soit une petite ville, le transport est pratique. C'est au milieu de New York et de Boston. Les chambres de l'hôtel sont propres et bien rangées. Bien que les lumières soient un peu problématiques, cela a été réglé à temps. Le petit déjeuner n'est pas beaucoup, mais vous pouvez toujours en avoir assez. Grands espaces de stationnement.

Housekeeping does a really good job. The two Maries who clean the fourth floor room are the best. Nettie at the front desk, is truly professional and the perfect person for the face of the hotel. Relly great service. The hotel is older and it clearly had water damage, you can smell it, but the people do their best to clean it. Katya does a great job with breakfast.

We stayed here on our way from Long Island, NY to Boston as it made sense to stop after a late lunch on the island. I like Holiday Inn Express and have stayed at several of them, so was expecting a similar experience. I was very disappointed, as were my family members. The lobby is not easy to spot from the main road and parking is very limited for checking in. Then, we had to drive around another building to get to the parking lot, get our luggage and then walk quite a distance through another hotel/meeting space back to the hotel itself. The staff was very helpful but it was a bit annoying to maneuver all the odd aspects of checking in and getting to our room. The bathroom was very small, as was the room since I slept in the hide-a-bed and could hardly walk around my sister's bed to get to the bathroom. Breakfast the next morning was fine but the pancake machine was not working so that was another disappoin**ent.

We stayed here during a long weekend and were very pleased. The hotel in general is in tip top shape and very clean. Our suite was very large and well appointed. Our only suggestion was that the flat screen TV was way too small for the room. The TV was about 15 feet from the head of the bed and maybe a 25" screen. Every staff member that we encountered was very polite and clean cut. Cathy in the dining room was especially pleasant and attentive.

I booked a suite with 2 double beds, kitchenette, and pullout sofa on 4/5/22 for a 6/3/22 stay. There were 6 people in our group which the info on *******'s website stated that room would accommodate. On 6/1/22 I received a phone message from Holiday Inn Express stating that my reservation had been canceled and that I could contact ******* for a refund. I was shocked. It was 2 days before our trip for a wedding, and now we had nowhere to stay. I called the hotel and the rep told me that a Kosher group stays there every weekend in June and the room should not have been booked. Not my problem! After explaining the hardship this would cause, the rep called back and said I had a reservation. What I didn't know was that she had rebooked me into a room with 2 double beds only. Clearly not an acceptable space for six people. Luckily, one member of our group could not attend, so we were down to 5 people. The person at the front desk said she would have housekeeping send up a rollaway bed. When we returned from the wedding after midnight, there was no rollaway bed in the room. We had to wait an extra half hour for the bed to be sent up. The next morning I tried taking a shower. The drain was completely clogged and started to flood the bathroom floor. No shower for anyone that day! Horrible customer service. I demand a refund!!!

I realize COVID has hit the hospitality industry hard. This hotel needs updating. The standing lamp was broken and the lamp shade between the two beds was damaged. It would also be beneficial to hire staff who want to be there. While check in was completed efficiently, when we inquired about availability of places to eat, the front desk clerk responded with "I don't know. I don't live here. I only work here". Could there not be a list of options provided. We ended up searching on our own. On the positive side, there were very few people at the hotel and they did allow us to park directly in front rather than go to the parking garage.

We had a good one night stay the Holiday Inn Express in Stamford. The hotel was clean and modern. The breakfast was plentiful, well stocked, and I was pleasantly surprised that the coffee was delicious! We were grateful to skip the paid-parking and instead park in a space right in front of the hotel for free. The room had double beds, which we knew when we made our reservation, but it was quite tight! I was traveling with my three children and even with just a little person next to me, the bed felt too small. Queen size beds would have been better. Otherwise, the beds and pillows were very comfortable. The shower and toilet area was a small space! But everything was clean.

I was double charged in July 2022. They charged both my card AND my husband's card for the same stay. I have been requesting a refund for 6 months and NO progress. Do not stay here. They are not helpful and clearly they don't intend on giving me my money back.

I shared a room with a business colleague for 5 nights. Though the room was comfortable enough, the service was abysmal. The room was not serviced at all, so a few days into our 5- day stay we requested fresh towels. We were required to go to the front desk to obtain them. The breakfast buffet was sometimes late being stocked, and the quality of offerings was inconsistent. Some of the pastries were to hard to eat. Desk staff during our stay was never welcoming or even cordial. Some were downright surly. We expected more, and will not return.