Holiday Inn Express Stoke on Trent

Avis : Holiday Inn Express Stoke on Trent

Holiday Inn Express Stoke on Trent

Trentham Lakes, Sir, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG, United KingdomVoir le détail de l'hôtel
Holiday Inn Express Stoke on Trent
Holiday Inn Express Stoke on TrentHoliday Inn Express Stoke on TrentHoliday Inn Express Stoke on Trent
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Avis des voyageurs

8.8/10
Très bien
62 évaluation
Avis vérifiés
Emplacement8.7
Commodités8.7
Service8.7
Propreté9.1
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Toutes les évaluations(62)
Évaluations positives(61)
Évaluations avec photos/ vidéo(8)
Service remarquable(18)
Séjour remarquable !(16)
Très propre(12)
Chambres de qualité(12)
Petit déjeuner délicieux(12)
Très bien situé(10)
Bien situé(4)
Évaluations négatives(1)
ChinaCol
Chambre lits jumeaux standard
Séjour au août 2025
Seul
2 évaluation
10/10
Exceptionnel
Publiée le 7 sept. 2025
It’s not my first time in this hotel and I keep coming back when I need to stay in Stoke. Clean, comfy, great friendly staff, super location, breakfast is pretty good too. It’s a busy place and they’re always very accommodating. Needless to say I’ll be back there again when I’m in Stoke.
Traduire
Réponse de l'établissement: Thanks for the 10/10 rating, ChinaCol. Making sure you have a clean and comfortable room is our housekeeping team's top priority. We're glad you felt the team were friendly and helpful. That's what we like to hear. We highly appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager
Just Zack
Chambre lits jumeaux standard
Séjour au juin 2025
En couple
2 évaluation
6.5/10
Publiée le 13 juill. 2025
We had room 106. There was quite a weird smell on the floor we stayed on. I definitely recommend opening the window in your room or bringing air freshener for a familiar smell. The floor in the room was somewhat clean but it was okay. The bin the bathroom kept falling over when we tried to open it because it was too light. Breakfast was nice, and the staff were friendly. It was a lovely day and there are outdoor picnic benches to enjoy the morning sun. The location is good if you want to drive to get food on the night and it's only 35 mins away from Alton towers.
Traduire
Réponse de l'établissement: Thanks for the review, Just Zack. It's good to know that our location was handy for your trip. It's rewarding to see the service you received stood out and it's great to see you enjoyed the breakfast you had during your stay. We are sorry to hear about the unusual smell on your floor and the issue with the bathroom bin. Should anything fall short of your expectations, please speak to a team member while you're with us and we’ll do all we can to resolve it immediately.All the best, Martin - Hotel Manager
쑤우 london
Chambre lits jumeaux standard
Séjour au mai 2025
Affaires
10 évaluation
10/10
Exceptionnel
Publiée le 9 juin 2025
The hotel is very popular and busy, but service and staff is great, would like to return
Traduire
Réponse de l'établissement: Thanks for the review!We're glad our location suited your needs. Our team is committed to providing excellent customer service to all of our guests. All the best,Martin - Hotel Manager
Invité
Chambre double accessible aux personnes à mobilité réduite
Séjour au fév. 2025
Affaires
9 évaluation
7.0/10
Publiée le 19 mars 2025
Room is nice and clean. Carpark is not free, charges £6. Breakfast is ok, has eggs, milk, bread, yoghurt, fruits, etc.
Traduire
Réponse de l'établissement: Hi, thanks for the review. We're happy to see you were satisfied with the hotel's cleanliness. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager.
Claudettte
Chambre double accessible aux personnes à mobilité réduite
Séjour au août 2025
Seul
4 évaluation
9.5/10
Extraordinaire
Publiée le 5 nov. 2025
A lovely friendly hotel. Pleasant and very helpful staff. Lovely hearty food in the evening menu I would definitely stay again
Traduire
Réponse de l'établissement: Thanks for the review, Claudette. We're happy to know you had a lovely stay at our hotel. We're glad you felt the team were pleasant and helpful. That's what we like to hear. It's great to see you enjoyed the food you had during your stay. We hope to see you again. All the best,Martin - Hotel Manager
Invité
Chambre double standard (canapé-lit)
Séjour au juill. 2025
En famille
3 évaluation
8.0/10
Très bien
Publiée le 22 sept. 2025
Great breakfast. Comfy room. Ideal base for what we needed. Pub next door was very convenient. Wasn't aware of parking fees until we arrived
Traduire
Réponse de l'établissement: Hi, thanks for the review. Knowing you had a great stay brings a smile to our faces. We appreciate the feedback and we hope to see you again. All the best, Martin - Hotel Manager
Invité
Chambre standard
Séjour au juill. 2025
En couple
1 évaluation
9.0/10
Excellent
Publiée le 17 août 2025
Stay was great but we were charged twice for our stay on the 9th August once by trip and once by Holiday Inn two different amounts
Traduire
Réponse de l'établissement: Thanks for your review, Guest User.Please contact Trip.com’s support team, who will be able to assist and liaise with the hotel if necessary to discuss this matter further.All the best,Martin – Hotel Manager
Daz Furbur
Chambre lits jumeaux standard
Séjour au juill. 2025
Affaires
26 évaluation
10/10
Exceptionnel
Publiée le 8 août 2025
Fabulous one night stay, bed was excellent so great nights sleep. Breakfast times extended and tasty as always. Thanks
Traduire
Réponse de l'établissement: Thanks for the review, Daz Furbur.We're so happy that you had a fabulous stay with us. We look forward to welcoming you back again soon.All the best,Martin - Hotel Manager
Invité
Chambre double standard
Séjour au juin 2025
En couple
1 évaluation
8.5/10
Très bien
Publiée le 1 août 2025
No complaints. Comfy clean room. Plenty of choice at breakfast. New pancake maker is a nice touch.
Traduire
Réponse de l'établissement: Thank you for your review. It's fantastic to read that you have no complaints from your recent stay with us.All the best,Martin - Hotel Manager
Invité
Chambre lits jumeaux standard
Séjour au avr. 2025
Entre amis
1 évaluation
10/10
Exceptionnel
Publiée le 31 mai 2025
Friendly staff, working hard for guests. Room was clean and comfortable. Breakfast good.
Traduire
Réponse de l'établissement: Thanks for the perfect rating, Ann. We're glad you felt the team were friendly and helpful. That's what we like to hear! Making sure you have a clean and comfortable room is our housekeeping team's top priority. We hope to welcome you back and All the best, Martin - Hotel Manager.
Invité
Chambre double standard
Séjour au mars 2025
En couple
1 évaluation
7.0/10
Publiée le 21 avr. 2025
Convenient location and pleasant staff but very disappointed with the overall food quality. Would not wish to revisit.
Traduire
Réponse de l'établissement: Hi, thanks for the review. We're happy our location was convenient for your stay. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Martin - Hotel Manager.
Invité
Chambre lits jumeaux standard
Séjour au fév. 2025
Affaires
1 évaluation
5.0/10
Publiée le 27 mars 2025
Basically my room was not up to standard, to didn’t work, poor pressure on the shower, dirty carpet and an uncomfortable bed. I have complained to the duty manager and she apologised and was happy to refund all costs to you as I didn’t book directly with the hotel. Could you confirm you will return my funds once the hotel has reimbursed your company? Kind regards Paul Temperley Holiday inn express, Stoke on Trent, UK 26.3.25
Traduire
Réponse de l'établissement: Hello, thanks for the review. We highly appreciate the feedback and please drop us a message so we can discuss this. All the best, Martin - Hotel Manager.
Edirin
Chambre lits jumeaux standard
Séjour au déc. 2024
Entre amis
1 évaluation
8.0/10
Très bien
Publiée le 19 janv. 2025
Place was lovely
Traduire
Réponse de l'établissement: Thanks for the amazing rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Martin - Hotel Operations Manager.
Invité
Chambre lits jumeaux standard
Séjour au oct. 2024
En couple
7 évaluation
10/10
Exceptionnel
Publiée le 16 nov. 2024
I love this hotel I’ve stayed in here a lot in the past when I’m seeing family very good and polite staff and welcoming I do recommend this to everyone
Traduire
Réponse de l'établissement: Wow, 5-stars! Thanks so much. We're happy to know you had a lovely stay at our hotel. The team will be happy to know their service was worth mentioning. We hope to see you again and All the best, Martin - Hotel Operations Manager.
EllistonBrady-Elliston
Chambre double standard (canapé-lit)
Séjour au sept. 2024
En famille
5 évaluation
7.0/10
Publiée le 13 oct. 2024
Check-in was long as people were paying for the car park. They gave us a room for 2 bit there was 3 of us. Told reception, and after 30 minutes, we were told to move rooms. Sleep was okay. AC/ heater didn't work, beds were okay bit hard. The shower had low water pressure, making showers a long time. The breakfast was awful, too many people not enough tables. Greasy, stale bread, pancake machine didn't work. Kept running out of everything.
Traduire
Réponse de l'établissement: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Martin - Hotel Operations Manager