Avis : GG Hotel Bandar Sunway

Réponse de l'établissement: Thank you for taking the time to share your feedback about your recent stay at GG Hotel Bandar Sunway.We are delighted to hear that you found our location convenient, especially with easy access to Sunway Pyramid, and that you appreciated the convenience of our self-check-in kiosks. Your positive remarks encourage us to continue offering seamless experiences for our guests.At the same time, we sincerely apologize for the issues you encountered regarding cleanliness, noise, room size, and maintenance. Please know that your feedback is extremely valuable to us. We are working closely with our housekeeping and maintenance teams to address these concerns and improve the quality of our rooms and overall guest experience. Additionally, we are reviewing our procedures to minimize noise disturbances as much as possible.We appreciate your honest comments, and we hope to have the opportunity to welcome you back for an improved stay in the future.Thank you again for staying with us.Warm regards,GG Hotel Bandar Sunway

Réponse de l'établissement: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the PS5, widescreen TV, pool table, and arcade games. We're also glad the hot and cold water dispenser was a nice addition to your stay. We hope to welcome you back soon for another great experience. Your feedback means a lot to us

Réponse de l'établissement: Wow, 5 stars? You're making us blush! Thanks for the awesome review. We'll be here, waiting for your next visit.Photo is not for our hotel

Réponse de l'établissement: Dear guestWe're truly sorry to hear about your negative experience. Your feedback is valuable to us, and we'll use it to improve our service. Please reach out to us directly so we can resolve this issue and make things right.Thank you and sorry for inconvenience caused

Réponse de l'établissement: Dear Guest We're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority, and we're committed to providing excellent service. Thank you for your supportSee you next visit please

Réponse de l'établissement: Thank you for sharing your feedback. We’re glad to hear that you found our customer chat service fast and helpful! We also appreciate your comments on cleanliness and will ensure to pay closer attention to the bed and lobby sofa to enhance comfort. We apologize for the parking difficulties, especially during peak hours, and understand how challenging it can be. We’ll also look into the air conditioning situation in the lobby to improve the overall experience. Your input is valuable to us, and we hope to welcome you back soon for a more enjoyable stay.

Réponse de l'établissement: Thank you for your review! We're glad to hear that you had an overall good experience and appreciated the convenience of the self-check-in process. We hope to welcome you back soon

Réponse de l'établissement: Dear TENG RUN KEEThank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations. We strive to provide a comfortable experience for all our guests, and we regret that we fell short during your visit. Your comments are valuable and will help us improve. Should you reconsider and give us another opportunity in the future, we would do our best to provide a better experience.Warm regards,GG Hotel Bandar sunway

Réponse de l'établissement: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important a good night's sleep is, and we're truly sorry for the discomfort this caused. Your comments are important to us, and we will be sure to inspect and maintain our facilities more thoroughly to prevent such issues in the future. We hope you’ll consider staying with us again and allow us the opportunity to provide a better experience

Réponse de l'établissement: Dear chun munThank you for the fantastic feedback! It’s always a pleasure to hear that our customers are happy with their experience. We truly appreciate your support and look forward to seeing you again