Barcelo Royal Beach Hotel

1st of June out with children and friends, it was the best choice! We booked 9 rooms, enjoyed a mini-stay 30 of May - June 2nd. The rooms are huge, those with pool view ok, those with sea view on the upper floors, perfect. The furniture in the rooms could be better. Sufficient food for all tastes, even if the restaurant is not that big. Children enjoyed the outdoor pool.

Lovely hotel and very pleasent staff, no complaints about the food and drinks. We stayed the last week of September and we were their on the last day when hotel was closing for the season. Hotel reception gave us the A/I right up until we got picked up at 7.30pm. The restaurant staff were lovely and friendly as were the bar staff. The red wine and local beer were both so nice. So much choice of food and desserts although 3 days into holiday the porridge oats were taken of, plenty of egg choices for breakfast however you wanted them cooked. Hot and cold drinks machines to help yourself. Food served most of the day indoors and outdoors. Pool area are lovely but they do need to fix some loose tiles around some of the pools, pool towels given out by indoor pool. Seating areas in the bar area need to to be refurbished, the sofas etc. We were given a duluxe room on arrival and a bag with sandwiches and water and pastries as it was 10.30pm. Large bathrooms with bath and walk in shower. Clean towels in our room every day, cleaners work so hard. Tv a bit hit and miss with not many english channels. A/I bar open till 11pm then sports bar downstairs where you can buy drinks after that time. The location is excellent, 2 mins walk to the beach front where all the shops, restaurants and bars are in Sunny Beach. Found it a really nice place, 1st time to Bulgaria and cant wait to go back.

We visited in the middle of September and noticed that the peak season was coming to an end. The staff was nice and helpful. The temperatures were fine, ranging from 18 to 24 in the daytime. Neither the indoor or outdoor pools were heated which meant it was too cold to swim in them, for the whole week we saw maybe 10 people in total go in the pool. We had all-inclusive and there was almost constantly food available which was nice. The selections varied some but a lot of things were repeats. The room was fine, it was big and spacious. The cleaners were nice, but I would not describe the rooms as very well cleaned. Superficially they looked fine, but there was a layer of dust on the nightstands and tables, as well as quite dusty under the bed. I also found a hair on the edge of the tub/shower. On the ground floor there was a good range of stores around the hotel, like an outdoor mall. When we visited there was unfortunately few of them that was still open, and we noticed in general that a lot of the stores and booths in sunny beach had closed for the season. Would love to come back a bit earlier so we could experience more of sunny beach. The food at the Chinese restaurant across the street on the Southside of the hotel was great, I would highly recommend.

Staff at this hotel are loverly and friendly, especially Todor with his show on the last night, which is a major plus for this hotel. The food is fine, standard all inclusive buffet with plenty of choice. They have a wide selection of soft (Pepsi branded) and alcoholic drinks available, although as we were at the end of the seasons they had run out of a few options. The hotel itself could do with a refurbishment to bring it up to date. Some areas appear to have been recently upgraded, the sports bar as an example. The rest of the hotel does need refurbished or at the very least some maintenance. Air conditioning units are very loud on the higher settings, pools have loose and missing tiles and are very cold. The spa complex does need a full overhaul as it’s showing its age. Same story with the rooms, they are nice enough but just need refurbished. The biggest issue was my partner getting stuck in the lift. The emergency button in the lift didn’t connect to anything and I had to alert staff after receiving a phone call. Although the staff were nice they didn’t really seem to know what to do which was a little bit worrying leading to a 30/45 minute wait to get the lift door open enough for my partner to jump down as it was stuck between floors. The next day the guest relations manager was very nice and apologised for the issue upgrading our room to a sea view and booking us a complimentary massage. Only other thing to mention is the public toilets and sometimes the corridors have an awful smell.

This was my third visit to this hotel and the first time all inclusive which did not disappoint there was always plenty of choice even for the fussy eaters in our party. Staff were very friendly and helpful and I must single out the guest relations manager Todor Georgiev (I apologise if the spelling is wrong) he had a chat with us everyday to ensure we were having a lovely holiday and assuring us if we had any issues or problems he was there to help. There were plenty of beds and umbrellas around the pools and activities if you wanted to join in. Fresh pool towels everyday if you wanted them. Location of the hotel is also great for the beach and shopping and bars

Room nice and spacious, pools are lovely and clean, and the gardens are well kept. The problem this hotel has is that the food is either unavailable or cold and nasty. There are 2 restaurants in the main building, both serving different food, one you can never get into as there are never any tables available the other has plenty of tables but little to no food available, unless you just want a salad, I spoke to the manager in charge and asked if any of the food was going to be replenished as there was still 1.5 hrs of dinner service left, I was told the kitchen needed 5 mins and everything would be replenished. We waited 15 mins and nothing was brought out, we had to leave the hotel and eat out that night. The pool bar puts food out at lunchtime again this is all cold, cold pasta, cold chips, cold burgers, cold chicken it is all left open not covered, so the wasps and the flies have a field day. When we go all-inclusive, we usually have 1 or 2 meals out, but with this holiday, we have ended up eating out most nights. It's a shame the food let's the hotel down as they could do much better