Barcelo Royal Beach Hotel

Hôtel merveilleux. Animations excellentes et prestations de qualité ! J'ai quitté ma table plusieurs fois, mais elle avait été nettoyée, rangée et mes tasses vides rangées. La chambre était d'une propreté exceptionnelle et le personnel s'est montré très arrangeant avec nos deux jeunes enfants. Malgré le calme régnant à Sunny Beach, la chambre était très calme. Les animations pour enfants étaient de premier ordre, et nous garderons des souvenirs inoubliables. Merci pour tout ce que vous faites !

We have had a wonderful time here. The rooms were so spacious and the facilities were excellent. The entertainment team were brilliant and the whole family got involved with all the games. The staff were lovely and a huge thank you to Todor and Dimitaz for allowing us a late checkout free of charge as our transfer wasn’t until the evening. We would definitely recommend the Barcelo Royal Beach Hotel.

Thanks to Dimitar and Todor for all their help in making the holiday a great experience. Hotel and pool area is fantastic Restaurants are well appointed..good selection of food Location is superb.

5 out of 5 for service and friendly staff Enjoy the hotel great area for families, nice beach and good emending entertainment Pool very clean and well kept

Brilliant holiday. Staff so friendly and can't do enough for you. Great entertainment for the kids. Booked use of the courtesy room as well on our last day as we didn't fly till late at night which was very useful. Will definitely be back

Well, what can I say? From the moment we arrived, everything went wrong. When we arrived at the hotel, despite travelling all day, we still had to wait an hour past the 2 PM check-in time to get into our room. The room itself was an instant disappointment. It was small, dated, and not at all like the room that was on Jet2's website The thing that gets me the most about the hotel was the fact that the hotel also houses permanent residents in rooms right next to guests. This led to a terrifying experience when the couple next door had a huge domestic dispute that resulted in the police being called. We were horrified when our neighbour, in a state of panic, knocked on our door for help as her husband was attacking her. The hotel staff couldn't do much, as the couple were permanent residents which alarmed us completely, although the hotel did offer us compensation it still doesnt derail the fact I do not expect this experience on a holiday that was paid for. The service was also lacking. On several occasions, our room wasn't restocked with towels which lead me to daily visits to reception asking for towels, not great when you have to wait shower to remove all the seagull mess from your feet. While Todor from Guest Relations did his best to help, offering complimentary gifts, this was overshadowed by another major disappointment. It appears a hotel staff member stole my AirPods, and three weeks later, I can see they are still being used at the hotel. Despite reporting this, the hotel has done nothing about it to this day. As a Jet2 rep mentioned to me, a "4-star" rating in Eastern Europe is not the same as a "4-star" in Western Europe. If you've had holidays in places like Spain, do not expect the same level of quality here. The food was cold and lacked variety, and it's clearly not catered to an English palate. On a positive note, the animation team was absolutely fantastic. My daughter adored them all and they were a definite highlight of our trip.