Me and my partner arrived at this hotel just staying one week ( which was enough here ). location of hotel is good which is the only good thing I would state. The housekeeping was AWFUL. I manage a three star housekeeping team within a hotel and I CANNOT see how this is stated 5 stars. Firstly there are no mugs for teas and coffees, each day arrived back within the room with no paper cups replaced. I am not sure if they wanted us to reuse them for one week but they was not given multiple times until asked. On arrival no conditioner for hair which I would expect within a ‘ 5 star ‘ hotel. Each day arriving back to our rooms with no shower gels topped up, I also think they wanted us to maybe add some water to the little bit of shower gel from the previous day for two people by the seems of it. Sand was down for days on the bathroom floor and not cleaned up until the day before our departure. beds were ‘ made ‘ very thoroughly as you can see in the picture below. a couple of times housekeepers would come into room to do service, knock and enter immediately without any confirmation it is okay to come in. And lastly a housekeeper walks in our room at 9 o clock in the evening for some reason and then walks back out when we have not asked for cleaning, makes you wonder why that is the case. - No Ice lollies or ice cream throughout the day by the pool -one outdoor bar - sun loungers umbrellas ALL up around the pool got told that if you want it down you need to ask as 85% of the area is SHADE. - I also believe that the sauna and jacuzzi should be free to guests that have used the spa and paid for treatments which is it not. - As an English you will be outnumbered by all other Nationalities, I do not believe I heard one other English apart from the two of us. I would not be returning to this hotel and once again do not believe they earn the right to call themselves a 5 star hotel.
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