Avis : Novotel Surfers Paradise

Superbe hôtel en plein cœur de Surfers Paradise. À quelques pas de la plage, des boutiques et des restaurants. Personnel sympathique et serviable.

La chambre est grande et spacieuse, mais la pomme de douche est sale et certaines serviettes sont sales, mais le service de l'hôtel est bon, ils changent les serviettes.

Beautiful property right at the heart of the city.great view from rooms

Novotel for families is located in a convenient place, close to the tram and many restaurants. The service and workers are great. However i do feel it needs some sort of renovation. The carpets are dark brown which makes it feel uncomfortable walking on as you don't know how clean they truely are. And the toilet's bath tub is made from that plastic material which i personally feel is uncomfortable to shower in. As for the cleanliness, i was very disappointed to find a mark on the pillow! It put me off and made me think if other parts are clean or not.

Fantastic view and service. A little more detail to cleaning would make a 5 star hotel. Will definitely stay again

Great place to stay at the top floor with executive spa room.

The location is very nice but the cleaning was lacking, there was trash under the bed and the kettle was full of water.

Clean room, good service, I specifically wanna praise Front desk Miss ISHA who is so kind patient and professional

Great hotel especially with its location, couple minutes walk to the beach, shopping centre next door, very much in the middle of the restaurants and all the entertainment - we didn’t try the pool & spa as it was windy however enjoyed the gym facilities

No drink water provide, the car park elevator closed at the morning (I check out at 5:00am with 5 big luggage's), need to carry the luggage's through the stairs to the car park. Also, Room is too old. I won't stay there in the future and I won't recommend to our friends to stay there.

Clean room, very comfortable beds, good selection of Breakfast choices, fantastic location… right in the heart of all activity… mall, short walk to beach, beach side market - fantastic- great beach walk ways-all restaurants and bars at your finger tips.

We stayed in a deluxe room. The hotel room was smaller than we thought, especially the bathroom. Although the room had been renovated, the overall condition of the hotel was worse than other Novotel hotels we stayed before. No wonder they have been renovating the hotel since last year. The location was great, right at the Surfers Paradise. You could walk to the beach, shops, restaurants, cafes, fast food, pubs and supermarkets.

We paid for the hotel online and when got there they took the money out again , 3 weeks later we are still having issues getting the refund . The reception staff are just rude and not interested . Very disappointed 😡😡😡

Here is the best location in Surfers Paradise. It’s walkable distance to the beach and next to the supermarket.