Chevron Palms

Worst first night as a cockroach was found in the bathroom, which disappeared in the bedroom’s carpet. Managed to kill it the next day after going back to the accomodation. It was running around the living area. The utensils had food residue that won’t washed properly as well as food splatter in the microwave. Wasn’t comfortable using the cookeries and would not recommend this place to visitors wanting to cook. The living area was dark as the light was coming from the ceiling fan and it was using yellow light. No free wifi. Ongoing construction beside which is noisy in the morning. No lift, not suitable for travellers with heavy baggage. Aside from the cleanliness issue, the place is a bridge away from surfers paradise and easy to locate. The bed and pillows were comfortable. If you are checking in late, they would send a text message on how to get the keys which was not a difficult process. There are washer and dryer which is great for traveller. Quiet neighbourhood at night.

Where do I start? When we first arrived at 2pm we had to wait outside until 2-45 pm as Reception was closed. It was supposed to open at 2-15pm. We went up to our room to find it was absolutely disgusting/putrid! The glass oven door was black with filth on it, the range hood was black & full of grease, the shower alcove was full of mould, the kitchen chairs were all ripped as was the sofa. There were big spider webs behind the TV unit, the washing machine was filthy, there was mould in the bin under the bin liner, under sink full of mould, cockroach baits next to toilet full of dust & webs. Then to have a cockroach crawl over me in bed was the last straw! We didn't sleep the entire night after the cockroach walked over me & sat on kitchen chairs as it was midnight & we couldn't get into another motel until the next day. We left by 6am the next day & the owner would not refund a single cent of our money. He said the unit was clean but I have photos to prove otherwise, oh & for the record another lady that stayed there & was leaving the same time got suspected bedbugs from there as she had red itchy bite marks all over her stomach! PLEASE DON'T GO THE CHEVRON PALMS, IT IS ABSOLUTELY FILTHY & DISGUSTING! The entire room was a disgrace. We lost $1,000 of our hard earned money & as pensioners it's not easy.

Having stayed there before booked for 14 nights paid in advance had email and receipt confirming On arrival told made an error no availability waited for 3 hours then moved to a sub standard apar**ent at Paradise Towers not one chair just 2 stools My husband and I are in our 80’s and I was recovering from cancer operation Only when my son intervened were we moved to Aloha apar**ent but had to pay extra funds Was a terrible experience and apparently Chevron Palms made extra funds from moving us to Paradise Towers This experience ruined our long awaited holiday

I stayed here last year same time. Adequate facilities, great location with shops and restaurants 600 metres away either on the island or across the bridge in Surfers. The 41 storey development right next door that was just a display room last year is now under construction, I won't be going back. As far as the room went we had a toaster that short circuited the room but was quickly replaced along with the bulb in the bedside lamp. One of the shower screen doors fell after a couple of days and despite showing it to a staff member and being told it would be fixed, was still just propped up(by myself) when we left a week and a half later. Good, simple and central accomodation for a reasonable price but the 130 metre monstrosity going up next door will kill it I think.