Avis : Holiday Inn Express Suzhou Shihu University Town

Réponse de l'établissement: Cher client, merci d'avoir séjourné au Holiday Inn Express Suzhou Shihu University Town (station de métro Lishu) et pour vos commentaires positifs sur l'emplacement, les installations, les services, le petit-déjeuner et bien d'autres aspects de l'hôtel. Par ailleurs, la direction de l'hôtel attache une grande importance au problème des rats après en avoir pris connaissance. Elle procédera à des inspections et des mesures correctives spécifiques afin de garantir à ses clients un environnement de repos chaleureux et confortable ! Merci encore pour votre soutien et au plaisir de vous revoir ! Bonne année ! Équipe du service client du Holiday Inn Express.

Réponse de l'établissement: Cher client, bonjour ! Bienvenue à Suzhou, ville d'eau au sud du fleuve Yangtze, surnommée « le paradis en haut, Suzhou et Hangzhou en bas ». Xiaozhi est profondément désolé que la dispute dans la chambre d'à côté ait perturbé votre repos pendant ce séjour ! Après avoir reçu vos commentaires, nous avons proposé de vous refaire une chambre, mais vous avez refusé, car il était trop tard. Nous vous prions de nous excuser pour la gêne occasionnée. Nous mettrons tout en œuvre pour nous améliorer à l'avenir et espérons vous revoir bientôt ! Je vous souhaite une vie heureuse ! Équipe du service client du Holiday Inn Express.

Réponse de l'établissement: Chers clients, merci d'avoir choisi l'Holiday Inn Express Suzhou Shihu University Town (station de métro Lishu). Xiaozhi vous prie de bien vouloir l'excuser si ce séjour n'a pas répondu à vos attentes. En tant qu'hôtel de milieu de gamme du groupe InterContinental Hotels, Holiday Inn Express s'engage à vous offrir une expérience de voyage simple et agréable. Bains rafraîchissants, sommeil de qualité, internet haut débit, petits-déjeuners chinois et occidentaux gratuits, laverie en libre-service, salle de sport, parking gratuit et autres services caractérisent notre hôtel. Nous poursuivrons nos efforts et nos efforts d'amélioration pour vous offrir un séjour optimal. Pour toute question pendant votre séjour, n'hésitez pas à contacter notre personnel. Nous y répondrons avec ouverture d'esprit et apporterons des améliorations. Au plaisir de vous accueillir à nouveau dans notre hôtel. Je vous souhaite un agréable voyage et le sourire aux lèvres ! Équipe du service client de l'Holiday Inn Express

Réponse de l'établissement: Dear Guest.Thank you very much for taking time out of your busy schedule to share with us your wonderful experience at the hotel! We are delighted to hear that the warm, friendly and helpful service of our staff has left you with unforgettable memories. Providing warm and attentive service to every guest is at the heart of what we do, and your kind words will surely inspire us to keep up the good work.We are also delighted that our Family Rooms have exceeded your expectations! Designed to provide a comfortable space for larger groups, we are pleased to know that the Family Room can accommodate up to 5 adults and that you found the room to be impeccably clean and tidy. Maintaining high standards of hygiene is our top priority, so your feedback means a lot to our room service team. Thank you again for your stay and we look forward to providing you with an even better experience on your next stay. Sincerely, IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services at the breakfast. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you sincerely for your kind review! We are delighted to learn that you were so satisfied with our breakfast and service. In order to provide you with a rich and varied breakfast experience, the chef team prepares every day, combining seasonal ingredients and Suzhou specialties, just to give you energy for the whole day. Knowing that you have to catch an early train, the team will act quickly to help you arrange everything in advance to ensure that your trip goes smoothly and you embark on your journey on time.Although the hotel is not in the center of the city, it is close to Liushu Metro Station on Metro Line 4, so you can easily enter the station and quickly get to all parts of Suzhou on the metro in less than 5 minutes. We look forward to welcoming you back!Sincerely, IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our cleanliness and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We certainly look forward to seeing you again and hopefully sooner rather than later! Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest.Thank you very much for taking time out of your busy schedule to write us such a wonderful review. We are delighted that you were so pleased with the location of our hotel, the delicious breakfast and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit。Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest.Thank you very much for staying at our hotel and sharing with the review provided in your busy schedule. We are pleased that you were satisfied with the hygienic environment of the hotel. We strive to provide a memorable experience for all of our guests and are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely.IHG Social Listening Team

Réponse de l'établissement: 尊敬的客人您好，感謝您入住蘇州石湖大學城智選假日酒店。看到您對我們酒店的認可，我們非常高興，在我們心裏，再也沒有比讓客人住得滿意更重要的事情了。出門在外，最讓人愉悦的便是周邊的人、事能對您釋放善意、温暖，我們牢記於心，奉上熱情周到又高效的服務，衹希望您在入住的每時每刻都能感受到這份喜悦。入住期間，您還可享受暢爽沐浴、優質睡眠、免費的中西式早餐、自助洗衣閣、免費停車場等服務。衷心期待有機會能再次與您相約。智選假日賓客關懷團隊

Réponse de l'établissement: 尊敬的客人您好，感謝您蘇州之行下榻我們酒店，我們用最熱忱的心迎接您的到來，衹希望在這裏，為您卸下旅途奔波的辛勞，作為一家誠信至上的酒店，我們始終秉持環境整潔是根本，優質服務是宗旨，人文關懷總相伴，用心為廣大賓客提供優質服務，再次感謝您的入住與點評，期待再次與您相遇，祝您和您的家人愉快！智選假日賓客關懷團隊

Réponse de l'établissement: 親愛的朋友您好！非常感謝您選擇蘇州石湖大學城智選假日酒店（蠡墅地鐵站店）。您對酒店地理位置的認可讓我們倍感榮幸！下樓即達蠡墅地鐵站，免去奔波之苦，正是我們為賓客規劃出行時的核心考量。而專業服務與機器人送物的便捷性，更是團隊始終追求的智選式體驗：從客房清潔到細節品控，我們堅持以品牌標準嚴格把控，確保每一間客房都保持清新整潔，杜絕異味困擾，讓您在旅途中也能感受到居家般的舒適。能在同價位酒店的對比中成為您的優選，是對我們最大的鼓勵！無論是商務出行還是休閑遊玩，智選假日始終致力於以高性價比傳遞恰如其分的貼心。若您未來再次蒞臨，歡迎隨時告知需求，我們將繼續以品質服務為您的旅程添彩。智選假日賓客關懷團隊