Kempinski Hotel Taiyuan

Style Cadre Vétéran (Taiyuan) C'est la première fois que je séjourne au Kempinski. Il y règne une atmosphère très ancienne, que les jeunes peuvent trouver un peu démodée. Mais le service et les installations matérielles sont très bons, et la rentabilité du séjour hors saison est très élevée [coeur] Emplacement : à proximité de la station de métro Changfeng Street, à environ 100 à 200 mètres, et également à proximité de l'autoroute Binhe, très pratique pour la conduite et les transports en commun. Style de décoration : Il est assez standard. Aux yeux de ceux qui l’aiment, il est stable et élégant, et il est le résultat d’années d’accumulation. Ceux qui ne l’aiment pas pensent que c’est démodé et qu’il n’y a aucune nouveauté [rires et pleurs]. Cependant, le mobilier est de haute qualité, avec un peu de style old money. Installations matérielles : Impeccables, avec salle de sport et piscine, toutes de grande taille. La pièce est assez grande. J'ai séjourné dans une chambre de luxe avec vue. J'aime beaucoup la mise en page. Il y a d'immenses baies vitrées, trois zones de lavage séparées et une baignoire à côté de la fenêtre, vous permettant ainsi d'avoir une vue dégagée sur la nuit. L'intérieur est également sans ambiguïté, avec des rideaux électriques, des interrupteurs intelligents, des sanitaires de marque haut de gamme, des toilettes murales et la qualité des articles de toilette est également en ligne. Le plus important est que la literie est très confortable, le matelas et l'oreiller sont modérément mous et durs, et j'ai dormi profondément [rires et pleurs] Service : C'est encore mieux. Boissons gratuites dans le minibar, service de préparation à la nuit, cadeaux culturels et créatifs à la sortie de l'hôtel, toutes sortes de problèmes peuvent être traités rapidement, le personnel de service dans toutes les parties de l'hôtel est poli, et la chose la plus heureuse est que le type de chambre a été surclassé gratuitement [rires et pleurs] Hygiène : Chaque détail est très bien traité et il n'y a aucun angle mort. Prix ​​: Arrivée le 9 mars 546 hors petit déjeuner, surclassement en chambre deluxe avec vue, boissons gratuites dans le minibar, très bon rapport qualité/prix. Très bonne expérience de séjour, je choisirai cet endroit la prochaine fois que je viendrai à Taiyuan [coeur]

Installations : bonnes Hygiène : bonne Environnement : bon Service : bon

Nice hotel, which was spotlessly clean, with good facilities.Good choice for breakfast. In general, the staff were helpful and efficient. The Hotel is about 5 minutes walk from the restaurants and bars.

The duty manager Mr.Linus super helpful as we initially paid for 5 nights but due to change of travel plan, Mr Li and his team were super helpful and let us refund 3 nights out of the 5 nights we have paid for without any additional charges. Will definitely visit again !

Unfortunately, the overall stay was not great. When we booked the hotel, we specifically requested a non-smoking room, which is essential for us because of health issues. After double confirming with the hotel that they have non-smoking rooms (based on the website, all rooms are non smoking), we paid for our booking. However, shortly after, they informed us that smoking in hotel rooms is common and unavoidable in Taiyuan. We felt deceived into making the payment and realized we were stuck with this accommodation for our 7-day stay. Upon checking in, we had to request a room change due to a strong smoke smell in the original room. The second room was better and the hotel staff was nice enough to provide an air purifier. Throughout our entire stay, people were smoking in the elevator, lobby, and even at the dinner table. If we had known this beforehand, we would have reconsidered staying here. For a 5-star hotel, it did not meet our expectations, and unfortunately, we paid far too much for this experience. The only highlight of our stay was the hotel staff. They were always friendly, helpful, and did their very best to serve the guests, which made our trip a bit more enjoyable. We thank them for their excellent service.

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.