Yukimurasaki

酒店是很難得的高山地區房間中帶私湯的酒店。温泉水很舒服。 雖然已是春天、但上山的路上依然積雪很厚、距離市區有點遠、建議自駕或者租車前往。 泡着温泉欣賞霧氣朦朧的山景。晚餐是飛驒牛和龍蝦餐

舒適體驗☺️

Most unfriendly staff we’ve encountered, felt like talking to robots, food was mediocre, hotel outside of room was freezing, bed and pillows were hard. We had two Onsens in the room and that helped as it was only one night. Room was clean and we choose the higher end.

I have been thinking if I should write this review but I decided to do so in order to warn others of the experience we had received during our 2 nights stay. This was a very unpleasant experience. We travel very frequently and stayed in many hotels/accommodations around the world including Japan several times in our lives. We know what is basic customer service and we are not the demanding kind of guests. This place is very unlike the typical Japanese hospitality and culture. To be fair, the lady who checked us in on the first day was quite polite, but we felt somewhat strange when the lady who showed us our room spoke to us in a rather unfriendly way. I understand that English may not be their first language but when she was introducing us to the features of the room, she was expressionless and spoke like a unwilling robot. Next was the horror that made us very uncomfortable during our 2 nights stay. The room was very dirty and filthy! There were many spider webs in the corners of the room, windows glass and doors were dusty, had many stain/ and water marks, there was also used tissue in the toilet bowl and even the closet that stored our mattress and pillows had dust and debris. Though our room came with 2 onsens, they were filled with a lot of mold and other ‘stuff’ floating in them. The pillows was also very hard. There the bathroom floors and walls were more mold. Sorry we did not take much photos of what was mentioned as we felt disgusted enough. We did not mention this to the staff as we felt that they did not even have the decency to check on the basics before we checked in. The occupancy was only around 30%. The only saving grace of this place was the food. It was very well prepared and presented. The next day, we requested to have breakfast at 0730 but decided to go down earlier at 0720 as we woke up early and was feeling hungry. When we got to the first floor, I was the first to smile and said Good Morning to the guy grilling fish near the reception. Not a word of pleasantries and started shouting to us, ‘Breakfast not ready, go go go!!’ and gestured to chase us away from the area. We were so shocked and wondered what we have done. Never have we asked or requested for anything or said anything till this far since the first day of check in. Same for the other staff, we did not feel welcomed and was not treated with basic customer service. The only person who was friendly and had some basic manners and courtesy was the more matured lady who served us during breakfast. She was well mannered, polite anx friendly. This place felt a little creepy also. We will definitely not return and will not recommend this place at all to anyone. Definitely not worth the money and experience. Do not be fooled by their photos and website.

川側の部屋には露天風呂と内湯がついていて、どちらも温泉。すぐ下を通る自動車の音が気になるが、浸かれば山しか見えないので夜や早朝はゆっくりお湯を堪能できる。予約するならこちら側がおすすめ。お湯はぬるぬる感はあるが無味無臭。特徴のある泉質が好きな人には物足りない。お肌には良さそうだが、熱いので水で薄めなければならず、効果は半減。最上階の露天風呂も良いがすべて貸し切りで到着した順に予約するので、早めに到着を。料理は最高。ただしそれなりに値段が張るので心と財布にある程度の余裕が必要。周囲にも旅館があるが寂れていて散策向きではない。ゆっくりしたい人向け。