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4.4/5
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50 évaluation
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Évaluations vérifiées
Emplacement4.5
Commodités4.4
Service4.4
Propreté4.5
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Toutes les évaluations(50)
Évaluations positives(15)
Évaluations avec photos/ vidéo(7)
Séjour remarquable !(10)
Évaluations négatives(2)
Invité
Chambre d'hôte
Séjour au mai 2024
Seul
2 évaluation
3.2/5
Publiée le 20 mai 2024
During my recent stay at this hotel, I had a mixed experience that travelers should be aware of.
Firstly, the breakfast was outstanding. The variety was great, making for a delightful start to each day.
However, my stay was marred by an issue with the advertised 24-hour help desk. At check-in, I was assured that assistance would be available at any time. Unfortunately, when I needed help late at night, no staff could be reached. This lack of support was frustrating and left me without the assistance I required.
Overall, while the breakfast here is a definite highlight, the reliability of their 24-hour help desk needs improvement. Future guests should be aware of this potential shortfall when planning their stay.
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Chambre d'hôte
Séjour au fév. 2024
Seul
13 évaluation
5.0/5
Exceptionnel
Publiée le 7 mars 2024
Modern with everything one needs other than a lot of space and the size issue just calls for some Japanese efficiency! Microwave downstairs. Wonderful front desk service. My new favourite hotel in downtown Osaka!
I had an issue with my email which it meant the hotel was double booked by myself (I.e. booked 2 nights in 2 different rooms for one person). The moment this was highlighted to me and we agreed it was a genuine issue, the team manager agreed that they would wave the cancelation fees waived.
To only find out when I left that they told trip.com not to do it, therefore they have charged me for 4 nights when I stayed two!!
They are greedy people and it seems they are also liars which is a shame.
Furthermore, the cabins have a very loud ventilation / AC system that does not let you sleep. It took me a long time to fall sleep and woke me up multiple times - its so loud the ear plugs aren't any good. Very bad nights of sleep there.