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Avis vérifiés
Emplacement9.0
Commodités8.6
Service8.8
Propreté9.2
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Toutes les évaluations(40)
Évaluations positives(31)
Évaluations avec photos/ vidéo(18)
Séjour remarquable !(13)
Service remarquable(10)
Chambres de qualité(6)
Très propre(5)
Services et équipements très appréciés(5)
Évaluations négatives(3)
Invité
Studio de luxe
Séjour au mars 2025
Seul
1 évaluation
10.0/10
Exceptionnel
Publiée le 16 avr. 2025
Very nice and comfortable hotel, service was good , have express self service Starbucks machine at register counter
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you so much for your perfect rating and kind words! We’re delighted to hear that you found our hotel comfortable and enjoyed the service during your stay. It’s great to know the express self-service Starbucks machine at the counter added to your experience, it’s one of our guests' favourites too!We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,Serena | Assistant Residence Manager
MeiYee Lai
Studio de luxe
Séjour au fév. 2025
Voyageur d'affaires
2 évaluation
10.0/10
Exceptionnel
Publiée le 24 mars 2025
Overall, the place is clean and tidy, with all the basic necessities in the room. The only minor drawback is that there is no socket in the bathroom. Will stay here again if visiting Penang.
Traduire
6/9
Réponse de l'établissement: Dear MeiYee,Thank you for your lovely review and perfect rating! We're so glad to hear you found our Studio Deluxe clean, tidy, and well-equipped with everything you needed.We appreciate your feedback about the socket in the bathroom and will certainly take this into consideration for future improvements.It means a lot to know you would choose to stay with us again—we look forward to welcoming you back on your next trip to Penang!Best regards, Serena | Assistant Residence Manager
Darren Chieng
Studio de luxe
Séjour au fév. 2025
Voyageur d'affaires
14 évaluation
8.5/10
Très bien
Publiée le 22 mars 2025
New hotel at Tanjung Bunga there.. vy nice and suit to this business trip and with breakfast included. Good concept of the hotel as well.. value for money also.
Traduire
Réponse de l'établissement: Dear Darren,Thank you for your kind review and for choosing to stay with us during your business trip.We’re pleased to hear that you enjoyed our hotel’s concept and found it suitable and good value for money. It’s great to know the location and included breakfast added to your overall experience.We truly appreciate your support and look forward to welcoming you back on your next visit to Penang.Best regards, Serena | Assistant Residence Manager
Penang Kevin
Studio premier (cuisine)
Séjour au mars 2025
En couple
28 évaluation
8.5/10
Très bien
Publiée le 2 mai 2025
Very new and clean hotel...receptionist very polite and nice!
Traduire
Réponse de l'établissement: Dear Kevin,Thank you for staying with us and for your kind words about our clean and modern environment. We’re especially pleased to hear that our receptionist left a positive impression with their polite and friendly service.It’s great to know you enjoyed the comfort of our Studio Premier with kitchen. We look forward to welcoming you back for another pleasant stay in the near future.Warm regards,Serena | Assistant Residence Manager
Chern I
Studio de luxe (2 lits)
Séjour au janv. 2025
Seul
11 évaluation
10.0/10
Exceptionnel
Publiée le 8 mars 2025
Facilities are brand new and superb. Stay was very comfortable. Location is very strategic.
Traduire
Réponse de l'établissement: Dear Chern I,Thank you for your perfect rating and kind words! We’re so glad to hear that you enjoyed the brand-new facilities, found your stay comfortable, and appreciated our strategic location.We look forward to welcoming you back for another great experience!Warm regards,Serena | Assistant Residence Manager
CKL2025
Studio de luxe
Séjour au déc. 2024
Voyageur d'affaires
6 évaluation
10.0/10
Exceptionnel
Publiée le 24 janv. 2025
Perfect for business travellers. They have a launderette which is perfect and convenient for me!
The afternoon shift Front Office clerk, Suba was very helpful during my 2 night stay. Was also able to meet the residence manager, Derek who was very friendly and brought me out for a meal at a local eatery called Yean Yean!
Overall it was a perfect for me and I will be looking forward to come back here again!
Traduire
Réponse de l'établissement: Dear CKL2025,Thank you so much for your perfect rating and thoughtful review! We're delighted to hear that you had a wonderful stay in our Studio Deluxe and found our launderette convenient for your business trip.A special thank you for highlighting Suba from our Front Office team—she will be so pleased to know she made a positive impression during your stay. It's also great to know that you had the chance to meet our Residence Manager, Derek, and enjoyed a local meal at Yean Yean together!We truly appreciate your kind words and can't wait to welcome you back again soon for another great experience.Warm regards,Serena | Assistant Residence Manager
Invité
Studio de luxe (2 lits)
Séjour au déc. 2024
Seul
6 évaluation
10.0/10
Exceptionnel
Publiée le 27 janv. 2025
Love this new and sleek property! It is well equipped with all the essential facilities - nice pool area next to the gym and launderette. Derek, the GM & the entire team are most helpful and friendly. Looking forward to my return stays!
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your fantastic 5-star review! We're thrilled to know you enjoyed our new and sleek property, especially the pool, gym, and launderette facilities.It’s wonderful to hear your kind words about Derek and the team—we truly believe that genuine hospitality makes all the difference, and we're glad it showed during your stay.We can’t wait to welcome you back for many more memorable visits!Warm regards,Serena | Assistant Residence Manager
HammalAmiri
Studio de luxe
Séjour au mars 2025
Seul
30 évaluation
9.0/10
Excellent
Publiée le 30 avr. 2025
Everything was amazing but the location might be a bit far for some. However the staff / amenities and rooms were top notch
Traduire
Réponse de l'établissement: Dear HammalAmiri,Thank you for your thoughtful review and for rating us highly across so many areas. We're delighted to know you found our staff, amenities, and rooms to be top notch, it truly means a lot to us.We understand that our location may feel a little further out depending on individual travel plans, but many guests find it a peaceful retreat with convenient access to nearby attractions, dining spots, and shopping via short drives or ride-hailing services. We hope the overall comfort and experience made up for any distance!We sincerely look forward to welcoming you back for another enjoyable stay.Warm regards,Serena | Assistant Residence Manager
Azwa
Chambre premier, 1 chambre à coucher
Séjour au janv. 2025
En famille
1 évaluation
10.0/10
Exceptionnel
Publiée le 10 avr. 2025
Best place to travel around
Traduire
Réponse de l'établissement: Dear Azwa,Thank you for your lovely 5-star review!We're so pleased to know that you enjoyed your stay in our room and found our surroundings, amenities, cleanliness, and service to your satisfaction. It’s wonderful to hear that our location made it easy for you to travel around too!We hope to welcome you back for another comfortable and convenient stay soon.Warm regards,Serena | Assistant Residence Manager
Utilisateur anonyme
Studio de luxe
Séjour au fév. 2025
Seul
3 évaluation
5.5/10
Publiée le 20 mars 2025
The bathroom was not ok - it’s not enclosed with exhaust fan for ventilation; instead a little window opening was used - so very noisy traffic and racing motorbike engine noise were all the time present, not to mention the very loud, blaring prayers from nearby mosques.. very surprised for a Citadine brand hotel, which I least expect..
Traduire
Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us.We’re sorry to hear that your stay was affected by the bathroom design and external noise. We understand how important a peaceful environment is, and we regret that the noise from traffic, motorbikes, and nearby prayers disrupted your experience.Your comments are valuable, and we will continue to focus on providing the best possible experience for all our guests.We appreciate your feedback.Sincerely, Serena | Assistant Residence Manager
Lee Siew Mun (Mun Lee)
Studio de luxe
Séjour au janv. 2025
En couple
3 évaluation
8.0/10
Très bien
Publiée le 5 mars 2025
Room overall is nice and comfortable. It’s new. Please don’t book with the breakfast, I book with the breakfast, I went down at 9am they told me no more sandwich, I can only choose 2 bun with a drink not worth for the money . You can get nice food in Penang just not in their cafe
Traduire
Réponse de l'établissement: Dear Mun Lee,Thank you for your review and for sharing your thoughts. We're glad to hear that you found the room comfortable and enjoyed the overall stay.We sincerely apologize for the breakfast experience you had. We understand your frustration and will review the breakfast offering to ensure better availability and value for our guests. We appreciate your feedback, as it helps us improve our services.We hope to have the opportunity to welcome you back in the near future. Warm regards,Serena | Assistant Residence Manager
Utilisateur anonyme
Studio premier (cuisine)
Séjour au janv. 2025
En couple
4 évaluation
6.5/10
Publiée le 26 fév. 2025
The overall experience at this hotel was average. One major inconvenience was the parking, which was not convenient. Additionally, the toilet bowl had noticeable yellow stains, which affected cleanliness expectations. While the stay was acceptable, improvements in hygiene and facilities would enhance the experience.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your feedback. We appreciate your honest review and are glad to hear that your overall stay was acceptable.We apologize for the inconvenience caused by the parking and the cleanliness issue you mentioned. Please know that we take cleanliness very seriously, and we will address the toilet bowl concern immediately to ensure higher standards of hygiene are maintained. Your comments are valuable to us, and we’re committed to making improvements to enhance the guest experience. We hope to have the opportunity to welcome you back in the future for a better stay.Warm regards,Serena | Assistant Residence Manager
Invité
Studio premier (cuisine)
Séjour au janv. 2025
En couple
1 évaluation
10.0/10
Exceptionnel
Publiée le 9 fév. 2025
The newly built hotel is pristine clean and comfy. Nonetheless the size of the room is quite compact, just nice for couples but if you have 1 or more child it would be quite packed.
Water pressure is good! Parking is easy. Would definitely consider staying here again next trip.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for your perfect rating and for sharing your experience with us! We're so pleased to hear that you found our hotel pristine, clean, and comfortable.We’re glad you appreciated the strong water pressure and convenient parking as well. Your comments on the room size are helpful and will definitely guide future guests, especially those travelling with children.It’s wonderful to know you’d consider staying with us again—we look forward to welcoming you back on your next trip!Warm regards,Serena | Assistant Residence Manager
Invité
Chambre premier, 1 chambre à coucher
Séjour au déc. 2024
En famille
1 évaluation
10.0/10
Exceptionnel
Publiée le 4 fév. 2025
I had a fantastic stay at Citadines Tanjung Tokong, Penang! The location is excellent, offering convenience and comfort with well-maintained rooms and great amenities. The staff were friendly and helpful, ensuring a smooth and pleasant experience throughout my stay.
A special highlight was the bakery downstairs, which serves fresh and delicious pastries every day. The aroma of freshly baked goods in the morning was irresistible, and their selection of breads, cakes, and coffee was top-notch. It truly added an extra touch of warmth and indulgence to my stay!
Highly recommend this place for anyone looking for a comfortable stay with great food options right at your doorstep. Will definitely return!
Traduire
Réponse de l'établissement: Dear Guest,Thank you for the glowing review and for choosing to stay with us at Citadines Tanjong Tokong, Penang! We're absolutely delighted to hear that you had a fantastic experience and enjoyed our convenient location, well-maintained rooms, and thoughtful amenities.It’s wonderful to know our team made you feel welcome throughout your stay, and we’re especially happy that the bakery downstairs left such a great impression and we're glad it added that extra warmth and indulgence to your visit.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!Warm regards,Serena | Assistant Residence Manager
hilsonlim
Chambre super, 1 chambre à coucher (2 lits)
Séjour au déc. 2024
En famille
12 évaluation
10.0/10
Exceptionnel
Publiée le 31 janv. 2025
New hotel! Service is very good. Is automated lift parking, staff is very helpful.
Traduire
Réponse de l'établissement: Dear hilsonlim,Thank you for your 5-star review! We're glad you enjoyed your stay in our 1-Bedroom Premier Twin and appreciated the service from our helpful team.It's great to know that our automated lift parking added convenience to your visit, and that the freshness of our new property made a good impression.We truly appreciate your kind words and look forward to welcoming you back again soon!Warm regards,Serena | Assistant Residence Manager