We have just stayed here for a week, most only stay a couple of nights. I do not recognise the place described by Hugh. I can only think the language barrier must have caused misunderstandings. We arrived, with some consternation the day of the review. The weather was uncharacteristically bad for 4 days. Cold and wet. This did present a challenge. We were upgraded to a suite so we had more space and it had very effective heating. The lovely Moroccan lampshades meant it was too dark to spend long periods in there, so they suggested we went to the pavilion by the lake where they lit a patio heater for us and we spent a very happy day with views of the lake and snow covered mountains (and rain). The main museum rooms are not available to lounge around in because they are just that, a museum full of valuable furniture and artefacts, there are plenty of other places to sit and spend time. The museum rooms are opened before tours and guests can join any tour they want and have a private one if they prefer. We did both, with no charge. Meals were delicious. We ate in every night, we had planned on eating in Taroudant but to eat in most riads you had to book a day in advance (2 hours for Claudio a day for fish because it was brought fresh from Agadir - and was fantastic by the way!) and I couldn’t see any reason to eat in the town restaurant when such lovely food was waiting at the hotel. It is more expensive than a town restaurant of course, but less than similar offerings and much less than anything comparable in Europe. (£16 for a 3 course meal). There is no license, so bring enough wine to last your stay because you cannot buy it in town. Of course drinking your own wine greatly reduces the cost and I can’t understand why the hotel doesn’t get a license for their own benefit. I particularly recommend the postilla. So, well prepared Moroccan food, a good choice (from an English menu) and no worries for anyone (like me) with a sensitive stomach). Bottled water was complimentary. Breakfast was lovely, you had to ask for eggs but after the first time of asking they were brought every day. Lovely honey and Moroccan Nutella (slightly sweetened peanut butter) and freshly squeezed orange juice. We did not need lunch. The bill was prepared promptly and was accurate. There had been a misunderstanding over a course one evening and they had, unnecessarily removed it from our bill. Also no charge for mint tea and biscuits brought to the pavilion on our freezing day. My only slight carp is that communication was a bit difficult. Staff were available all the time and we could have asked for anything and they would have done their best, but we didn’t know what to ask for as there was no preliminary briefing. So I advise that if you are staying for any length of time you seek out the manager and sort things out at the beginning. The hotel was almost empty, no complaint! But I do not understand why.
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