Avis : Wyndham Grand Tbilisi

Réponse de l'établissement: Dear Mr. Ahmad M, Thank you so much for your wonderful review and for rating us 5 stars! We are absolutely delighted to hear that you had such a positive experience at Wyndham Grand Tbilisi. It’s great to know you enjoyed our prime location, the hospitality of our staff, and the comfort of your room. We're especially pleased that you appreciated the Turkish Hamam, breakfast, and the panoramic lift – your feedback truly highlights the unique features we strive to offer to every guest. We are grateful for your kind words and will make sure to share them with the entire team. We look forward to welcoming you back for another amazing stay! Warm regards, Salome Genebashvili Front Office Manager

Réponse de l'établissement: Dear Rajatkant, Thank you for sharing your feedback regarding your recent stay with us at Wyndham Grand Tbilisi. We are glad to hear that you appreciated the central location of our hotel, the quality of the rooms, and the housekeeping service. However, we sincerely apologize for the experience you had with the breakfast. We take pride in offering a variety of options that meet the needs of all our guests, and we’re sorry to hear that it didn’t meet your expectations. We will continue to review and ensure our breakfast offerings remain diverse and satisfying for all guests. Regarding your experience with our reception staff, we are truly sorry for the attitude and unprofessional behavior you described. This is not the level of service we strive to provide. We will address this issue with Nia and the team to ensure that our guests receive the hospitality they deserve. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, Salome Genebashvili Front Office Manager

Réponse de l'établissement: Dear Arifaga, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our prime location, close proximity to major sightseeing spots, and the supportiveness of our staff. It's great to know that our cleanliness and quiet atmosphere made a positive impact on your stay as well. We truly appreciate your comments about our pool and gym. While we strive to provide high-quality facilities, we understand that space can sometimes be limited. We're pleased that this did not affect your overall experience. We hope to have the pleasure of welcoming you back to Wyndham Grand Tbilisi for another memorable stay. If you need anything further or have any special requests in the future, please don’t hesitate to reach out. Warm regards, Salome Genebashvili Front Office Manager

Réponse de l'établissement: Dear Arzu K, Thank you for choosing Wyndham Grand Tbilisi Hotel and sharing your feedback with us. It is our great pleasure to see that overall you enjoyed your stay at our hotel. Thank you for note that the hotel is located in the very heart of the city, on the main avenue. We value the opinions of our guests and look forward to welcoming you to our beautiful property again. Best Regards, Wyndham Grand Tbilisi Hotel Management

Réponse de l'établissement: Dear Ran S, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay at Wyndham Grand Tbilisi. It’s great to know that you appreciated our location, spacious and clean room, as well as the comfortable bed and stunning view from the 5th floor. We’re also glad that you enjoyed our breakfast and had the chance to relax at the pool and sauna during your stay. Your recommendation means a lot to us! We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Salome Genebashvili Front Office Manager