Avis : Theatel Haneda II

Réponse de l'établissement: Merci beaucoup d'avoir utilisé notre hôtel. Tout le personnel est très heureux de recevoir une si bonne évaluation. Nous sommes honorés d'avoir pu offrir à nos clients un séjour confortable. Nous continuerons à nous efforcer de fournir un meilleur service à l'avenir. Nous avons hâte de vous servir à nouveau.

Réponse de l'établissement: Merci pour vos aimables paroles ! Nous sommes honorés que vous ayez choisi notre hôtel comme un excellent choix. Nous mettons tout en œuvre pour offrir à nos clients la meilleure expérience possible, alliant confort, commodité et un service irréprochable, notamment pour les voyageurs se trouvant à proximité de l'aéroport de Haneda. Au plaisir de vous accueillir bientôt !

Réponse de l'établissement: Merci beaucoup d'avoir séjourné dans notre hôtel et pour votre avis. Nous sommes ravis d'apprendre que vous avez été satisfait de notre emplacement, des installations environnantes, de la propreté de nos chambres, du confort de nos lits, ainsi que de l'utilisation du chauffage et du Wi-Fi. Vos commentaires positifs sur le service de notre personnel nous encouragent également. Nous continuerons à améliorer nos services pour le confort de nos clients. Au plaisir de vous accueillir à nouveau.

Réponse de l'établissement: Merci d'avoir choisi notre hôtel et d'avoir partagé votre précieux avis ! Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement pratique et l'expérience unique d'avoir un projecteur dans la chambre au lieu d'un téléviseur traditionnel. Nous nous efforçons d'offrir une expérience différente à nos clients et nous sommes ravis que cela ait enrichi votre séjour. Nous apprécions vos commentaires sur le code de la chambre et les options de télévision. Nous allons certainement chercher des moyens de rendre le code plus convivial et envisagerons d'élargir les options de divertissement pour vos prochains séjours. Merci encore pour votre retour et au plaisir de vous accueillir à nouveau dans notre hôtel ! Nous vous souhaitons un excellent voyage. Cordialement, Toute l'équipe du THEATEL Haneda II

Réponse de l'établissement: Nous vous remercions d'avoir choisi notre hôtel. Nous vous prions cependant de nous excuser pour le désagrément causé par le code PIN incorrect lors de l'enregistrement. Nous prenons également très au sérieux vos commentaires concernant l'itinérance des téléphones portables et les contacts téléphoniques. À l'avenir, nous gérerons minutieusement les codes PIN et fournirons des informations pour éviter que de tels problèmes ne se produisent. Nous sommes très heureux d'apprendre que vous êtes satisfait de la taille de votre chambre. L'ensemble du personnel fera tout son possible pour offrir un séjour plus confortable à nos clients. Merci beaucoup pour vos précieux commentaires. Nous espérons sincèrement vous servir à nouveau.

Réponse de l'établissement: Thank you very much for staying at our hotel and for your warm words. We are very pleased to hear that you found our location convenient, just a short walk from the station. We are most encouraged that you found our hotel to be ideal for a quick overnight stay.Our hotel is conveniently located just a 3-minute walk from Anamoriinari Station on the Keihin Kyuko Airport Line (exit the ticket gate and turn right) and a 2-minute walk from the bus stop for the airport. We hope you will visit us again on your next trip.Our staff will continue to make every effort to provide you with a more comfortable and convenient environment. We sincerely look forward to your next visit.

Réponse de l'établissement: Thank you for your feedback. We're glad to hear you appreciated our convenient location near Haneda Airport. We apologize for the inconvenience you experienced with the QR code placement during check-in—we understand how frustrating that must have been, especially after a long journey. We’ll review the setup and consider adjustments to make the process smoother for future guests.We also appreciate your comment regarding room size and will take it into account as we continue to improve our guest experience. We hope to welcome you back for a more comfortable stay in the future.

Réponse de l'établissement: Thank you for your kind review! We're happy to hear that you found our location convenient and that you enjoyed the comfort of the room, especially with the sofa and entertainment options like Netflix and YouTube. We hope to welcome you back soon for another pleasant stay!

Réponse de l'établissement: Thank you for your review! We’re glad to hear that our hotel worked well for your needs, especially with its proximity to Tokyo Haneda Airport. We understand that the rooms are compact, but we strive to offer a comfortable and convenient stay for travelers.We hope to welcome you back in the future for another easy and restful stay before your flight!

Réponse de l'établissement: We sincerely apologize for any inconvenience caused during your stay. We are very sorry that we did not meet your expectations regarding the cleanliness of the room. We will review and thoroughly implement our cleaning standards and make every effort to improve the situation.We also appreciate your comments regarding the lack of amenities, bathroom hooks, and washbasin facilities. We take your comments seriously and will consider improvements to enhance comfort and convenience.We apologize again for not meeting your expectations and thank you for your valuable feedback. Should you have the opportunity to use our facilities again, our staff will do our utmost to provide you with even better service.

Réponse de l'établissement: Thank you for your kind words! We’re glad to hear that you had a smooth check-in and check-out process and enjoyed your overall experience with us.We hope to have the pleasure of welcoming you back again soon!

Réponse de l'établissement: Thank you very much for choosing our hotel. We appreciate your specific comments regarding access from Haneda Airport and check-in via Skype. We hope that our staff's assistance with check-in was of some help to you during your stay.Although we have limited space in terms of room size, we will continue to improve our facilities and services to ensure your comfort. We sincerely look forward to serving you again.

Réponse de l'établissement: Thank you for choosing to stay with us and for sharing your experience!We’re so glad to hear that our convenient location near the airport and smooth check-in process contributed to a comfortable stay. We strive to make your visit as hassle-free as possible.We appreciate your feedback regarding the room size and the projector setup. While the room may be on the smaller side, we’re pleased it met your needs for the night. We will also look into offering additional ways to enhance the entertainment experience for our guests.Thank you again for your valuable comments, and we hope to welcome you back in the future! Wishing you safe and pleasant travels.Sincerely,The entire team at THEATEL Haneda II

Réponse de l'établissement: Thank you very much for choosing this hotel. We are very honored to receive your compliments about our location. We are also pleased to hear that you found our location convenient in that there are good restaurants and convenience stores nearby and that we are close to the airport. We feel proud that we were able to provide a comfortable and convenient stay for you. Our entire staff will continue to make every effort to provide you with the highest level of service and satisfaction. We look forward to serving you again.