Civic Guesthouse

War ein angenehmes Hostel

A very comfortable one night stay in Townsville. Staff were friendly and helpful. We made use of the left luggage swimming pool and shuttle facilities but not the kitchen though that looked to be well used. Close to the centre and Castle Hill.

This was the worst hostel I have ever stayed in. Don't be taken in by the pictures you see online cuz the room was vile. It was dirty and the room was so outdated and the people who work there r tapped in the head. Weirdos. So many bloody rules! 🤮🤮

I haven't had much experience at all in backpackers but I was impressed with the Civic Guesthouse. The staff have mostly been very friendly, accomodating and helpful, and the general a**osphere really positive and safe which is awesome. They have a good cleaning routine so the place is in good condition and maintained really well. It's in a great location and has all the amenities/facilities you need. Noise management is handled really well with a nighttime quiet rule. One negative comment I will make is that there is not really a system at all for recyclable items. There is just one bin for recyclables such as drinks cans but aside from that all waste goes into the general bins/landfill and this is pretty soul-crushing since there are so many people coming and going and therefore so much waste disposed of in this way. It would be great to have an improved system for this to sort waste and educate people in the process to be aware of where they are getting rid of their waste. Otherwise, thank you Civic for a great backpacking experience!

I thought it was really good, it is in a good location a few mins walk from a woolworths, a mcdonalds and not too far from the sea front or the train station (15 mins walk) The whole place seemed to be nice and clean and the price is good. Staff were friendly. The only negative things I can think of are that there was no socket near the bed and a privacy curtain on the lower bunks would be good. Would recommend and would stay again.

I booked into the Civic Guesthouse recently with a friend and we were made very welcome by the young man at reception and when I realised I had made a mistake re. date he immediately set about rectifying it. The kitchen downstairs is huge with a number of fridges, microwave, hot water, kettle, pots and pans etc. etc. and there are quite a few tables where you can sit and eat or chat to other people. The room whilst very basic had a fridge and the beds were comfortable and clean. (The pillows could be a bit bigger). There seemed to be a number of bathrooms which were all clean. The laundry is well equipped and there were plenty of lines for drying. In other words: a backpackers’ haven.

Clean, friendly, accommodating staff and safe friendly a**osphere. Plenty of spaces for all personalities types. Been involved in tourism and a traveller for decades. Will stay again and would highly recommend.

I had made mistake about booking, also my flight arrive townsville was late 9:20pm,I got late check in on sunday 22/1/2023, however, manager Joe very kind fix the problem, awesome service highly recommand!

I booked this accommodation for 8.12.22 till 10.12.22 via *********** The headline of the description is “Bed in 4-Bed Mixed Dormitory Room”, there is no information about the restriction that it is only allowed for people of age 18-35. I also printed this out because I recheck almost everything. Also on this print out is no information of the restriction. As I arrived I was refused with the comment that there is this restriction. I double checked it again (with new dates in the future), just to know if I have overseen something. Again, I didn’t found any info. The person on the reception meant it is written there, so I checked also the accommodation guidelines and room guidelines. I didn’t found anything. The solution was, that I had to click inside the room information again on “Weiterlesen” (meaning “READ MORE”) to get this information. For me it is a joke, that I have to search for such important information. In my opinion it shouldn’t be hidden somewhere in the description of somewhere but be shown in the headline so it is absolutely clear that there are restrictions. I asked the man on the reception why the accommodation doesn’t make it as clear as others, but he claimed, that it is not possible to write it in the headline. *********** doesn’t allow this. You can check it as an example in the headline of the Summer House Backpackers Cairns. It is possible and it is 100% clear, which rooms are only for women, which are only for 18-35. Nothing hidden somewhere where you have to search it, just clear. You can also check the Choice Backpackers in Auckland. It is 100% clear in which rooms are only women allowed. In the end they charged my credit card and refused me to use the accommodation. My feedback is about the “service”. But this leads to the bad overall rating.