Hotel Grand Toya

The location is the best which just one minute walking distance to the bus terminal to/from Toya Station and in front of the ferry pier. Please see my photo. Perfect location. The front desk receptionist lady was friendly. I was placed to a lake view Japanese style room. It doesn't include shower but toilet in the room and it looks like old but I love the room. The view from the room's window to Lake Toya was excellent. I love my room's window can be opened, I could see more clear to the lake view and to have fresh air from outside by opening the window. Even it was a raining day, cloudy and frosty. The view is still spotless good. The service was good. The room was clean, tidy and come with all necessity, but bath/shower excluded. However, based on the price, I was happy with it because I don't mind to use the bathroom in the onsen area on floor one. There was only two down side that I found: First, the male onsen area floor was sticky and slippery with moss (My left hand accidentally touched it and my hand was sticked with moss in outdoor onsen area) that includes indoor and outdoor area. I wish they would take more effort to the cleanliness of onsen area. Second, the suana was not available for customer to use. However, I had a fantastic sauna and onsen in 万世閣 (a hotel where is just a few minutes walk away from Toya Grand Hotel) by a paying walk in onsen fee(1300 yen) for non-resident. So, it didn't affect me much. Overall, my experience was good. I would give Toya Grand Hotel 8 out of 10. I love Toya Grand Hotel. I would recommend it.

the total experince is great this is very trditional japanese style hot spring hotel the room is quite historial cosy and nice , the lake view is awesome. the price included the dinner and beakfast is really good i would like to recommend this hotel to my friend

-the room was tidy when first move-in but did not clean the bin for 2 days stay -Described as lake view but changed my room to lower G/F floor which was unable to see any lake view -the hot spring smelled moldy and some of the tiles in pool were peeling off. - understand the hotel was old fashion, but appeared to be more justified for the rate charged to us with better maintenance.

This is a hotel which look like from the 80s of last century. The location is very nice which is situated in the front of the lake. Apart from that, everything looks so old. The room which I stayed was big bu which is on the first floor close the the onsen and public toilet. Some people always talk outside so that the room is not quiet all the time. The window of this room is facing the lake. However, due to the privacy, a lot of plants blocking the view of people walking pass the room. It makes the room a little dark and no view. Moreover, the aren't enough plug for charging device too.

Favorite hotel

Very good

非常好的入住體驗，乾淨整潔的被褥，温暖的房間，特意準備的小點心，和有冰塊的冰水，真是細緻入微的服務，提現了日本人高品質的服務水準，為酒店點贊！

前台很熱情，非常詳細地向我介紹了各種。雖然工具間就在我的房門對面時不時有聲響，但女湯也在不遠處，浴衣一披就可以去洗澡泡温泉；人少的時候還可以享受露天温泉，很舒服～長期舟車勞頓，在這個小小的風景區得到好好休息。 洞爺湖的船值得一坐，可以去中島。晚上8:45準時有煙花。

遊客第一次住你酒店，方方面面一定是不夠熟悉的。工作人員衹是在進住的時候對着條例説了很多規則，關鍵時刻並沒有主動提醒遊客。比如，早上7：10分我們看到窗外下了很大的雪，心是興奮就急着去拍照了，8:40分返回走過酒店前台時，服務員忙説早餐時間過了，不能用餐了。（用餐時間：7：00～8：30）我想，我岀去的時候為什麼不這樣提醒我一下呢？問服務員是否有簡單多餘的食物都一回絕，當然早餐費也不會退了。另外，酒店價貴而設施老舊，日式房很一般般，這價格可以住更好的四星酒店了。希望洞爺格蘭酒店改進提高服務意識！