La Darsena Boutique Hotel & Restaurant

Good location, clean, large rooms, some with a nice lake view. Were accommodating when my travel companion couldn’t make it due to flight delays. I enjoyed my experience until check out. I swapped to a different room upon check in as i was now traveling solo and i was quoted a charge of approx 69€ for this (as it was a bigger room) and accepted that - we paid around 300-350£ for the room so it felt fair. But then at check out I was charged an additional 269€ for the room change. When I explained that this was not the amount originally quoted to me and that I would have never accepted that charge in light of it being almost as much as we had originally paid the staff got extremely rude with me. They had no compassion and tried gaslighting me, saying the staff member who did the swap for me spoke english very well and definitely explained the charges to me, I must’ve made the mistake. He did not, he quoted me 39€ a night at 69€ total, not 200 more than that. When i got upset the staff became extremely unkind and laughed and shrugged their shoulders and forced me to pay. When I mis-used £ over € (because it’s my usual currency) they made fun of me for that as well, saying “He wouldn’t have charged you Pounds so you’re definitely wrong.” It’s one thing to miscommunicate a cost that is substantially higher than what was agreed, but it’s another thing to deal with the issue and the guest with such a lack of grace and common decency. Suffice to say I won’t be returning as that experience really soured my stay. The food was average.

A beautiful small hotel on the lake. Rooms overlook the lake and the restaurant is out of a fairy tale. Everyone at the hotel was extremely friendly and helpful. Food at the restaurant is outstanding and service is excellent. Area is convenient with walking distance to ferries that can take you to Como, Bellagio and Varenna. We really enjoyed our stay there!