Zenses Wellness and Yoga Resort - Adults Only

My husband and I stayed at Zenses Wellness & Yoga Resort for four nights, but I honestly wanted to leave within the first hour. While the photos and description promised a peaceful jungle retreat, what we experienced felt more like being stuck in a poorly maintained cave in the jungle. Let me start with the positives: the two male receptionists were genuinely kind and tried their best to help us with the issues we raised. Specially Emmanuel , he was truly the best! Unfortunately, there was very little they could do to improve our stay. Our room, referred to as a “villa” or “cabaña”, was extremely dark, poorly ventilated, and only one window leading to main street with noise coming through from cars etc. We were immediately swarmed with aggressive mosquitoes the moment we stepped inside the room (apparently the cleaners leave the sliding door open when they clean not caring about the mosquitos entering the room). We couldn’t use the TV because it didn’t work, and the internet in the room was non-existent, which made things even more frustrating.The second day at least they tried to fix it and third day it was working but not that great. The pool was another letdown. The water looked green and uninviting, with very little maintenance and no available seating due to overcrowding, despite the resort’s small size. We only attempted to visit once during our entire stay. As for the room, towels and shower mats were visibly overused and we only got the room cleaned once as we felt unsafe leaving our belonging there (due to review saying they steal your clothes etc.) and also I didn't want the cleaners to leave the door open because of mosquitos! Yoga was one redeeming activity—free and quite relaxing—but even the yoga area upstairs was noticeably dirty, like the floor hadn't been cleaned in a long time. Breakfast was overpriced, so we skipped it altogether. Overall, this was not the wellness experience we were hoping for. It's hard to understand the hype around this place or Tulum in general, which felt overcrowded and over-marketed. Unfortunately, this stay was neither worth our time nor money, and we left feeling deeply disappointed.

Do not judge a book by its cover; like much of Tulum , tourism is rapidly entering neighborhoods. Once you enter the doors you are literally transported to a jungle oasis. It is so quiet and zen-like it’s almost unreal. Fitting with the yoga theme ( popular free morning classes) the staff is relaxed and caring. Jose at the front was especially helpful. This is a great deal!

It does not worth the money and the stress caused by their incompetence! prices are fair and the nice hotel has potential but their customer service is absolutely disgusting! We checked out 2 days before because we felt unsafe and miserable. You can find better hotels in no time and we hope this review will help you during your stay in Mexico. Tulum is beautiful! :) (We did not pay too much attention to the bad reviews while choosing this hotel which we are regretting now ) this was our experience, the staff does not take the responsibility for their mistakes but they blame you to avoid problems!!!