Combo Torino

Endroit magnifique, personnel très propre et très sympathique

Stayed in a clean and stylish four bed ensuite dorm. Big plus that the ensuite had 2 bathrooms in the room. Bed was good and provided a sufficient amount of privacy. Rooms felt modern and efficient. Great storage space. Main minus was the staff who gave a cold and uninterested tone at both the hostel and otherwise. All-in-all a very comfortable hostel experience.

Dear travellers, please avoid this place! On the first night spent here my roommate and I found bedbugs on the wall and on the sheets, so we called the reception to change room. The receptionist told us that he could do nothing for us, he could just give us new bedsheets (as if they could solve the problem) and we had to wait 'till next morning for the receptionist shift to solve our problem. Personally, I decided to sleep on the wooden slab next to the mattress to avoid any contact with bedbugs and wait for the next morning. After a night spent as if I slept in prison (wood is not comfortable so don't try it ahah), at 7 am I went straight to the reception to solve the problem. First, they told me I couldn't change the room because *I* would have moved bedbugs to other rooms and second they didn't offer me the full refund in case I moved to another accomodation. After long arguments with the hospitality managers and my iron perseverance (I'm Italian so maybe the language helped me) I finally got the full refund right that day and went away asap. In short: if you ever find yourself in similar situations, don't be afraid to stand up for yourself and your rights! Best of luck!

They won’t reply to my emails so maybe this will save another traveller. DO NOT STAY HERE unless you want to deal with rude staff, terrible service, unclean rooms and no accountability. I stayed here for 2 nights and on my first night I found bed bugs on the wall next to my bed and on my bed. I head down to the reception to ask what can be done and the man behind the desk says “there is nothing I can do”. I ask to move rooms and he says that it is “against policy” for me to do so. So when I ask what can be done he says “nothing”. I had to ask for clean bed sheets, which he finally agreed to, then to only give me one sheet! No pillowcase and no bedding. My friend heads back down to reception to ask for more sheets/a pillowcase and instead of helping him the guy behind the desk just hands my friend the key to the laundry room telling him to “get it himself”. When I finally had enough bedding, I had to change the sheets myself and was forced to sleep in a bed with bed bugs. When I woke up the next morning (with bites!!) I went down to reception where they told me that I can’t move rooms (again because it’s “against policy”) and that all they can offer me is for housekeeping to clean my room. I was not offered a refund or compensation so that I could stay elsewhere. I had no choice but to stay there for another night and pay for all of my things to be cleaned out of my own pocket. Since this, I have emailed the hospitality manager and was told that they cannot refund me or offer me compensation because (and these are her exact words): “we proposed you to move to another hostel on the second night and so refund you that night, but you decided to remain”. I can say for certain that I was never offered a refund, I was never offered any sort of help or advice by the staff, otherwise of course I would have gone to another hostel and taken the refund!! Absolutely disgusting that I had to pay full price for two nights in a hostel that I had no other choice but to stay in.