Avis : Oaks Hervey Bay Resort and Spa

Réponse de l'établissement: Thank you for taking the time to share your recent experience .We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Resort and Spa Hervey Bay

Réponse de l'établissement: We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks spa and REsort Hervey Bay

Réponse de l'établissement: Hi Axel,Thank you for taking the time to review your recent stay with us.We appreciate your feedback, and look forward to seeing you again soon.The Oaks Hervey Bay Team

Réponse de l'établissement: Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our seaside location, the comfortable and spacious room, and the complete living facilities we offer. Your comments about our clean environment are greatly appreciated.We also take note of your feedback regarding the entertainment facilities and cost performance. While we aim to provide a relaxing and comfortable stay in a beautiful setting, we understand that expectations can vary based on regional comparisons. Your input is valuable as we continue working to improve our offerings and provide the best possible experience for our guests.We hope to welcome you back in the future and wish you safe travels!Warm regardsOaks Hervey Bay Resort and Spa

Réponse de l'établissement: Thank you for taking the time to share your experience. We're so pleased to hear that you enjoyed the spacious room and the heated swimming pool, it's great to know the facilities were well-suited for children and helped make your stay enjoyable.However, we're truly sorry to hear about the cleanliness issue you encountered in the bedrooms. This is absolutely not the standard we strive to maintain, and we sincerely apologise for the oversight. Our housekeeping team has been notified, and we are taking immediate steps to ensure this does not happen again.Your feedback is incredibly valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Oaks Hervey Bay Resort and Spa

Réponse de l'établissement: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and appreciated the beautiful environment. It's also wonderful to know you had a chance to try the Malay restaurant next door—it's definitely a favorite among our guests!We hope to have the pleasure of welcoming you back again soon for another enjoyable visit.Warm regardsOaks Hervey Bay Resort and Spa