Prior to the pandemic we booked a waterfront Rorbu at Anker Brygge - our dream vacation to stay in a waterfront fishing cabin in Lofoten. Covid happened and plans got deferred. To their credit Anker Brygge extended our reservation twice (for 2 years) as we had paid for it in advance. We reconfirmed in writing on several occasions our arrival, and reconfirmed that what we had booked had not changed. However, upon arrival they confirmed our reservation, but announced they had decided to give our Rorbu to someone else, and then stuck us in one of the antiquated apar**ents above the bar. Just great in the land of the midnight sun when closing time for a bar is an uncertainty. What is particularly irksome is that we had reconfirmed the details of our reservation in writing, arrived first to the facility on day of checkin, spoke to the manager about the importance of Rorbu accommodation to our vacation plans - only to see guests arriving after us, and the next day, get assigned Rorbu and we were stuck in this crummy apar**ent. If they had been upfront with us to begin with, and told us they had no intention of "really" honouring our reservation, we could have made a booking at one of the hundreds of other really wonderful Rorbu on Lofoton. Crummy, vacation wrecking, experience.
Traduire