The Arrabelle at Vail Square, a RockResort

This was our sixth time staying at this hotel, and for the past six years, we’ve noticed a gradual decline in the quality of service. However, this year has been the absolute worst experience we’ve ever had. The hotel is completely understaffed, and the housekeeping service is appalling. They don’t even bother to replace the towels, tissue paper, or any other amenities in our rooms. The front desk staff is incredibly unfriendly and rude. I would never recommend this hotel or go back. It’s a shame because the hotel is in a great location, but the poor service makes it no longer worth the price.

Location and quality!!!!! Staff was missing at the desk in the AM but security was very very helpful. Top notch place for sure.

We loved our stay and were very thankful for the kind and unexpected upgrade. We will be back!

Beautiful resort, in the best location in central Vail Village! The staff were awesome. We added a night to our stay and they worked to keep us in the same room, despite being near full occupancy. Will definitely return!

My family has stayed at the Arrabelle since they first opened. The location and property amenities are outstanding. Add to this the very best breakfast in town.

Beautiful hotel, very helpful staff, and walking distance to everything Vail offers.

The property is beautiful, the location it’s perfect, and the staff is amazing!!

We have stayed at the Arrabelle now 3 times and it just keeps getting better. The location is unbeatable. Steps away from the gondola and ski school. The breakfast is also top notch. We love this place so much that we keep returning each year.

Horrible check in process. Spent around 30 minutes at the front desk. Asked for a 1 hr late checkout which was refused. (Hotel wasn’t busy) Opened the door at 10:57 to leave with the maid standing there telling us we had 3 minutes to be out of the room. Room was very clean and the bell staff is excellent. Just a very inconsistent experience from day to day.