Thermae 2000

Hôtel bien entretenu. Nous étions ici pour la version itinérante de l'Amstel Gold Race. L'hôtel est très bien situé pour cela. Les chambres, l'hôtel et le petit-déjeuner sont bien entretenus et entretenus. Le personnel est sympathique et serviable. Il nous était possible d'utiliser le vestiaire et les casiers après notre retour (même après le check-out). C'est un plus pour nous.

Nous avons passé un merveilleux séjour. Nous avons reçu un surclas*****t pour la chambre. Cette pièce avait une magnifique chaise infrarouge. De plus, c'était propre et bien rangé. Le petit déjeuner était copieux. Nous avons également apprécié les infusions dans le sauna panoramique et la séance de bols chantants. Le déjeuner était bon. Le dîner était simple et rien de vraiment spécial. Le personnel était extrêmement sympathique et hospitalier. C'est merveilleux qu'aucun téléphone ne soit autorisé nulle part et qu'il y ait très peu d'horloges, vous pouvez donc en profiter pleinement et vous n'avez aucune idée de l'heure.

Already for years we regularly visit Thermae 2000. They have 2 special pouring session, Banja and Steam. All sauna masters have their own way, but Elvy is doing both in a very pleasant way. We prefer the traditional way of bringing the heat to your body instead of making it a show. Looking forward to our next visit. Greetje and André

After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to "take a hike". Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, "Ga wandelen" is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.

Very disappointing wellness day at Thermae 2000. Way too busy so you can hardly use the facilities and facilities such as the Turkish steam bath are out of order. Although a bathrobe is mandatory, people walk around without a bathrobe, with their own food and drinks and smoking is practiced in many places. No one is addressed by the staff. The costs of a day of Wellness at Thermae2000 are disproportionate to the quality and facilities.Certainly not with 9 euros parking costs. My complaint about said matters is treated as if this is normal.