The Venice Venice Hotel

Nice and perfect service

我最滿意的酒店沒有之一，下次一定還會來。酒店早餐豐富，晚餐後來一杯🥃，愜意～房間的裝修太讚了，分分鐘出大片。

不是很好的感覺，有種很不值得的感覺

物超所值 訂普通房到前台升級有驚喜

Hôtel incroyable, j'y suis toujours allé pour un déjeuner ou un apéritif.. La qualité au 🔝 mais qu'en est-il du service ??!! 😳😳 Très discutable (pour être élégant). On arrive, comme d'habitude les gars nous saluent et nous souhaitent la bienvenue, on demande si on peut sortir prendre l'apéro, ils se regardent et nous disent où on peut s'asseoir, bien ; on commande 2 américains et je me lève pour aller aux toilettes avec la petite fille. Je reviens et trouve ma femme en colère, je lui demande ce qui s'est passé et elle me dit : une dame est arrivée (je suppose la responsable des garçons) et me demande RUDEMENT ce que je fais assis à table qu'on peut Je ne reste pas là pour l'intimité des clients de l'hôtel. Ma femme répond à juste titre : Madame, parlez à vos collègues qui nous ont accompagnés à table. Sans même se rendre compte de la situation embarrassante (même pour les personnes autour de notre table). Cela dit, je vous laisse le jugement. P.S. Il ne s'est même pas excusé. Je suis désolé, car j'ai toujours considéré le Venice Venice Hotel comme un endroit unique en son genre et je ne m'attendais jamais à un tel comportement !! Désolé mais nous ne reviendrons probablement pas !!! VOUS DEVEZ D'ABORD APPRENDRE L'ÉDUCATION ET COMMENT VOUS COMPORTER AVEC LES CLIENTS. Cordialement, Mattia F.

Gorgeous hotel. Wonderfully attentive team. Delicious food. We loved our stay here and would def recommend to anyone who appreciates attention to detail. Within walking distance of everything. Especially loved eating breakfast on the canal every morning!

The best in town! Posizione, ambiente, servizio e qualità. Oltretutto ci si appassiona all'arte stando qui dentro. Bravi! Una bella ventata di aria fresca in città. Cura del dettaglio all'ennesima potenza. Peccato che in certi periodi dell'anno sia difficile trovare posto!

We had high hopes for our anniversary trip. It had been years since I had visited Venice and I was very excited about this hotel reservation that was a surprise for my wife. After arriving at the hotel at 10 pm we quickly left the room to walk around and have Dinner. The next morning we left the room at 6 am for a full day tour. When we returned that afternoon to get ready for an event, my wife noticed that the purse she was planning on wearing for the event was missing. After looking through her things in the closet she realized that a total of 4 items were gone. One of the items was an expensive purse handed down from her grandmother. The total of the 4 items was great. At this same time, two men opened the door to the room unannounced and when they realized we were in the room, they quickly turned around and left (no explanation, no apology for the intrusion) The Hotel staff acted as if they were there to help but in reality they were just waiting for us to leave Venice so that they could claim that "no evidence was found in camera recordings". No effort to fix the situation has been made and communication has become more and more dismissive since we returned from our trip. No effort has been made and it is obvious that there is no intention to even attempt to help us with the loss. Very disappointed in this (((5 star))) hotel experience. Would definitely not stay here again, and would like to warn others to lower their expectations of customer service and satisfaction. Also, beware of theft in these high tourism sites.