Sparkling Hill Resort and Spa - Adults-Only Resort

I visited Sparkling Hills with a friend this week. The resort itself is beautiful. The property is picturesque and the pools/steam rooms are what dreams are made of. However, what they have in amenities, they lack in service. It is near impossible to get a hold of the front desk (calling to make a reservation and also while staying there). The front end staff at the spa were also incredibly rude and impatient. It seemed like we were an inconvenience for booking treatments. We weren’t given any direction on where to go or which appointment came first, and when I walked back to inquire, I was ignored by the employee while she tried to sell product to another customer. I was so thankful for the hairstylist, who took the time to help us and to make it a better experience. Lastly, on our way out of the resort, we decided to pick up some product from the spa. We were promptly scolded for not wearing our robes and told we couldn’t be in there. When I told the staff member, we wanted to buy product, she didn’t help, and proceeded to walk away. Comparing it to other resorts and luxury hotels, it felt really disappointing. I hope they can improve upon this area to make it a more pleasant experience for their visitors.

We'd love to our visit.It was a nice time to get away just the tour of us and celebrate our anniversary. Service was great, and the food was great.We had a wonderful time. I Would recommend it to couples who want to reconnect. The food was delicious and the experience at the saunas, and the steam rooms was a great.

This was our second stay at Sparkling Hill over the past couple of years. This visit we had more time to explore more of the resort. Customer service throughout the resort was excellent, they really go out of their way to make sure you’re being looked after. Resort itself is stunning, and the views are breathtaking. Rooms are soundproof. Everywhere on the resort is kept immaculately clean. Pool & hot tub area is nice, pools could be a couple degrees warmer but were comfortable for this time of year. We checked out all of the different Saunas, what a cool experience- enjoyed all of the lovely smells. Our room service dinner from Peakfine was delicious. The only negative thing we experienced was the long wait to get in for the breakfast that is included. We noticed this at both visits but this one was particularly long. Finally got seated 40 mins after our reservation time. The staff was pleasant and calm and handling it as best they could and the food came out fast once we were seated however. All in all this is an amazing resort. Moms and Dads, you need this little getaway! This will be an annual trip for us from now on. This place is soooo beautiful!

The resort truly is a gem (pun intended). We thoroughly enjoyed the spa with its range of saunas, steam rooms, pools, and serenity room. The room (2nd floor) had a stunning view, comfortable bed, great shower. The restaurant food is decent - though the tasting menu offered wine pairing of New Zealand wine when so much locally would be better. Must note that the breakfast granola contains EXTREMELY hard (like peanut brittle) bits that broke my crown - even though I was eating mindfully. So be careful! And as breakfast is included there was no offer for compensation. :( Overall though I do recommend a stay here. I can’t think of many other places that encourage you to wear your robe and slippers to breakfast!

We spent a quiet week here celebrating a birthday. We did a five night package which included three meals a day for each of us plus a spa service credit. Rooms are spectacular, Swarovski crystals are everywhere. Apparently there are about 3.5 Million installed throughout the resort. Spa services and facilities are top notch although the hot tub was down the entire length of our stay. Food was quite good but pricey for what you got.