Fiesta Garden Hotel by SMS Hospitality

The place was good, easy access location the entry and exit of vigan.

Please do not book this hotel. I was angry.There is a old lady wearing a blue *****ed shirt who has a poor service attitude. If she is not the owner of the hotel, it is recommended that the hotel dismiss her, otherwise it will affect the development of the hotel. Firstly, when I booked a room, I saw that there were four vacant rooms and there was no WiFi request for a room change. Other staff were preparing to change rooms for me, but she refused my request. May I ask who gave her so much power? Secondly, we should have received free mineral water after renewing our house, but when I asked her for it, she charged us. Thirdly, my room card was placed in the room and asked the staff to open the door, but she was not happy to give me a bad look. Would you really feel comfortable staying in such a hotel? The service attitude was particularly poor, so I quickly closed down. I never give negative reviews when staying at a hotel, this is my first time giving negative reviews.

Room n place was clean but amenities was not complete, said they couldnt bring hairdryer from other rooms? There was no hot water until we asked receptionist about it for help. Telephone not working, wifi was worse than my data. Receptionist n team was really nice and sorry about the inconveniences tho. Room aircon was cold and the bed was comfy but the blanket kept coming off the blanket cover. Overall its okay to stay in but take note to bring your own hair dryer and if need help, have to walk to the receptionist for help.

The hotel was very quiet and nice big room with comfy beds. We loved our short stay here. The staff was also friendly. The internet is a bit slow.

Nice hotel

All goods

it was raining hard when we reached this place and the parking area was starting to get flooded. there was no staff to welcome the guests or offer umbrellas to shield us from the downpour. the hotel is not within the city of vigan. we were ushered to our room by one hotel helper who assisted us with our luggages. courteous and jolly guy. food was typically done the ilocano way. i'm used to the taste and the way it was presented. what i'm very particular about was the repetitive banana being offered for dessert, either boiled, caramelised or served very ripe. our towels were never replaced for the 4D/3N we stayed. they just assumed we didn't care since we didn't bother to request for a new set. the telephone in our room has no dial tone. the bathroom exudes an unpleasant smell at a particular hour at night. but overall, we felt welcomed as we stayed longer. we were allowed beyond the time to continue with our socials. the staff just let us be while singing our hearts out. they were very kind and understanding when we ask for small favors from time to time. might stay here again next time.