Residence Inn Visalia

Great location and top notch staff. Great check in experience and lobby was nice. Our room was clean, comfortable and cozy. Great size room with full kitchen. We saw a few ants in the bathroom and we squashed the problem. Everything else was fine. We used the hot in the pool area and it was nice. Our only complaint was hotel did not seem staffed well to serve breakfast. We got down stairs to eat at 8:30 and very little food was left and no utensils. Staff was washing dishes and forks appeared a few minutes later. The shortage was hot food. They did have cereal, muffins and juice. The hot entrees were empty as was coffee. We waited 20 minutes and left. It was a Sunday morning and they were sold out the night before. So they seemed not prepared for so many hungry people.

This hotels has a bed bug infestation. We arrived late in the evening August 24th with our two young children and upon folding out the sofa bed found bed bugs crawling on the mattress. The front desk associate was kind enough to move our rooms, but unfortunately the second room also had bed bugs in the pull out sofa. We’d already booked this hotel for three nights but with bugs in two rooms there was no way we could stay. We wrapped a bug up in a tissue, delivered it to the front desk and informed her we would have to check out because those bugs were crawling in the pull out sofas where our sons would be sleeping. She was very kind and assured us we would receive a phone call the very next day (August 25th) from a manager who would be able to resolve the issue. Fast forward to September 6th, not one person has returned a single phone call of mine or even attempted to reach out to me regarding the matter. They sent us a bill for three nights in their hotel and three days of parking in their parking lot when we spent less than 30 minutes in the building and never returned. I’ve attempted to reach them MULTIPLE times. I’ve been given the run around over and over when I call. I’ve heard managers aren’t in, managers are in meetings, or if they are a manager, they have no authority to help with the situation. Each “manager” I’ve spoken to has promised to return my phone call right away and failed to do so every time. I emailed the manager, Tanja, and she has yet to return to the email either. I can assure you this hotel has bed bugs in it. Just read other reviews! We aren’t the only guests who have had issues with this. This was one of three Residence Inns we stayed in over the course of this trip throughout California and this Residence Inn in Vasalia was an awful experience. The management has shown they do not care about the experience of their guests at all.

Please avoid this property! I check in here in Tuesday July 25 2023. When I entered my room I discovered may dead bugs in the bathroom. On my return to the front desk I was informed there are no more room available. As there were no more room anywhere in Visalia I decided to stay and hope for my live bugs. As the video attached show there are multiple live what looks like ants crawling in my bed!! In trying to speak with the General Manager Kartik Shandil i was told he was unavailable. I still to this day have not head from the General Manager. Please avoid this peoperty as they do not care for any customer service.

Pros: Nice room, we had a suite very spacious. Like having a large shower enclosure- better than showering in a tub. Good Breakfast. Nice breakfast lady. Cons; Charged $15. a night for parking. Charges $30.37 for two bottles of beer.