For this fifth stay at this hotel, we were very disappointed. We had requested a quiet room, far from the elevator. We were allocated a room right next to the elevator ... provocation for a customer who booked on the *********** site? . No other standard room could be given to us. When checking out, we were clearly told that if we had booked directly on the Van der Valk website, an arrangement could have been possible! Inadmissible ... we are booking by booking due to the ease of booking this site and are not, as customers, responsible for the percentage imposed on the hotelier. In addition, the mattress of one of the 2 twin beds had a big dent. The room overlooked a roof under construction with workers working even on Sunday mornings with a direct view of our room hence the lack of privacy. The ventilation was super loud all night long even after turning off the air conditioning ... elevator shaft ventilation? ... This room is certainly smaller due to the elevator shaft next door. In short, we have the feeling that, as a Booking client, we have been disadvantaged. In addition, communication was difficult due to the language. We do a bit of nederlands and make an effort to use it. A French speaking staff member would have been welcome. Shouldn't the effort be only on the customer's side? We have requested a commercial gesture in compensation and are impatiently awaiting contact with a manager.
Traduire