Sonder Callisto

Zero customer service. Cleanliness lacking all the way around. Not only dirty drawers, but used tissues in the bathroom ones. Found garbage on the floor in dining area and beside the bed. Paint needs to be touched up too! The wear and tear is very much in need of attention. We were two people staying 4 days and hangers were only a few and luggage holder was broken, had to live out of my suit case on the floor. Additional hangers were delivered days later. The toaster was so full of crumbs that I used it and it triggered the smoke alarm in the unit. I contacted the chat customer service because the TV was not working and they told me there is no TV and basically to read the fine print and was sent instructions to cast from my device to watch what I had available on my phone I expressed that I was very uncomfortable with the room and having to have my luggage on the floor with all my clothes, (I am 69 years old with limited mobility of one leg and I wanted to check out) and the answer was they were sticking, and I quote, to the no refund policy. They took my money and that was it. I am a world traveler and this experience was a first!