The initial impression as you approach is deceptive, the buildings are quirky and attractive, oozing history and promising something special. Step through the door and the illusion is almost immediately shattered, there is an air of decay and a total lack of care, grubby paintwork, blown plaster, dirty carpets. Check in was easy and we were shown to our allocated room, the website promises - Each of the ten characterful bedrooms boast 18th & 19th century antique furniture, complemented by en-suite facilities, contemporary artwork and modern comforts. What a load of tosh! Room 11 in particular is a shock to say the least! The toilet in a wardrobe is a particular quirk that I for one can live without. We fed back concerns and were moved to room 12, initial appearances slightly better, a bathroom not in a wardrobe was an improvement, however the burnt carpet, lights hanging off the ceiling, and general air of neglect was not great. Although there was a TV, that wasn’t working because there was an issue with the ariel apparently! Within an hour a visit from the staff to tell us that although we could have the new room for one night we would have to go back to the original room of doom for our second night because they were fully booked! I checked and websites indicated at least 3 rooms available so quite what was going on I’m not sure. Obviously assumed we were stupid! Other points to note are dirty shower, ridiculous water pressure in the shower, no warning about the serious road noise and very inexperienced staff. We left early the next morning and will be pursuing a refund. I would not recommend this hotel to anyone until there is some serious TLC lavished on what should be a gorgeous coaching inn stay.
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