Avis : Wuhan Marriott Hotel Hankou

Réponse de l'établissement: Thank you for your detailed feedback and we sincerely apologize for the inconveniences to you during stay. We take very seriously to the issues you raised about the language barrier at the front desk and the lack of attentive service upon arrival.To address the language issue, we will enhance English training for our front desk. Additionally, we will review and verify the location details on Google Maps to ensure guests can easily find our hotel. Regarding the shortcomings in arrival services, we will reinforce service awareness among our concierge team to guarantee timely and thoughtful welcome and luggage assistance for every guest. We truly appreciate your recognition of our gym staff, restaurant service team, and porters this reflects the service standard we strive to uphold and we will continue to maintain and further elevate our overall service quality. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a better experience in the future.

Réponse de l'établissement: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.Sincerely,TaylorAssistant Digital Sales Manager

Réponse de l'établissement: Dear customer, thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to know that our staff members tried their best to delight you with their wonderful service, Our hotel is committed to creating the best resting environment, sincere service, and clean hygiene conditions for our customers. I'm glad you like it, and welcome to visit again!

Réponse de l'établissement: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to know that our Staff tried their best to delight you with their wonderful service, we join the whole team thanking you for acknowledging our efforts in creating memorable hotel experiences. Rest assured that your comments have been shared with the team in an effort to improve our service quality and guest experience. Thank you again for your valuable feedback and we hope to serve you again whenever your travels bring you back to Wuhan.

Réponse de l'établissement: Dear guests, Thank you for your recognition of our hotel's dining and location.We apologize for not providing you with a satisfactory stay experience.We have shared your suggestions with the hotel management team.when you have any problems during the stay, please feel free to consult with our staff or call our AYS for you service hotline, we will try our best to solve the problem for you in the first time. Hope to have the opportunity to meet you again, looking forward to your next stay!

Réponse de l'établissement: 非常感謝您選擇我們酒店入住並留下好評。能為您此次居停帶去舒適和美好的回憶，我們感到榮幸之至，酒店全體員工唯有以更加專業及用心的服務，真誠對待每一位賓客，才能回報您如此的表揚與肯定，酒店的發展離不開您長期的支持與厚愛，真誠期待您的再次光臨！祝您及家人一切安好、天天開心！

Réponse de l'établissement: 尊敬的客人，您好，感謝您入住酒店並分享，很高興酒店的每一個環節都得到您的認可，通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直追求的，這也將成為我們繼續努力、不斷進取的動力，期待下次為您服務！

Réponse de l'établissement: Dear Guest,Thank you for choosing Wuhan Marriott Hotel Hankou and taking the time to share your comments. We are glad to receive a positive feedback from you, we join the whole team thanking you for recognize our effort on create a memorable hotel experiences and we hope to serve you again whenever your travels bring you back to Wuhan.Sincerely,TaylorAssistant Digital Sales Manager

Réponse de l'établissement: Dear Guest, thank you for your positive feedback. Our hotel is committed to creating the best rest environment, sincere service, and clean hygiene conditions for customers. I'm glad you enjoyed it and welcome you back!

Réponse de l'établissement: 尊敬的客人，您好！感謝您入住武漢卓爾萬豪酒店！您分享的體驗和好評為我們開啟了美好的一天，我們非常開心能夠得到您的認可，並會繼續努力為您的旅程提供輕鬆舒適的居停體驗，希望有機會再次與您相遇，期待您的下一次入住！

Réponse de l'établissement: 尊敬的客人，您好！感謝您入住武漢卓爾萬豪酒店！您分享的體驗和好評為我們開啟了美好的一天，我們非常開心能夠得到您的認可，並會繼續努力為您的旅程提供輕鬆舒適的居停體驗，希望有機會再次與您相遇，期待您的下一次入住！

Réponse de l'établissement: 尊敬的客人，您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位客人享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！

Réponse de l'établissement: Thank you for staying at Wuhan Marriott Hotel Hankou! Your encouragement is very important to us, and your recognition has also opened up a wonderful day for us! As you mentioned, the hotel is located in the living room of Wuhan, only 3 minutes away from the subway transfer center of Hongtu Avenue Station. At the same time, it is only 25 minutes away from Wuhan Tianhe Airport, which is very convenient for airport travelers! We will continue to work hard to provide you with a relaxed and comfortable stopping experience for your journey. We hope to have the opportunity to meet you again and look forward to your next stay!