Emerald Residence

The hotel was in a lovely location. With efficient service. The rooms may benefit from a little upgrade of carpets and the beams were dusty. The room we had used a shared bathroom which was fine to use however it was a walk down some stairs which are carpeted not most hygenic. The fire alarm went off at 6am and it did take owner 7 minutes to arrive to response and check. After this we were able to return to rooms for rest. The hotel is 35 mins walk from centre of York lovely when a nice day.

酒店感覺像民宿，衞生間小，洗漱用品質量有點簡陋。房間佈置很温馨，窗外景色很美，英國的床墊都很軟乎乎的

房間很好，價格還是很誘人，就是走廊裏的氣味比較差，希望能清掉

很不值這個價。

Lovely big room, bathroom clean, lady who booked us in very friendly and helpful, being here has made our short break very reasonable in cost etc, short bus ride away from York City centre all in all brilliant when I return to York would def try to get a room here again

At arrival we managed to get the key before the actual check in time. I called the number and the housekeeper very kindly gave me the key card and showed me how to open doors for later on. We were so lucky to have a family room even if it was just the two of us. We stayed in room 3 at ground floor. There was plenty of space and lots of tea and coffee and a small fridge as well. The bathroom is awesome, brand new with a huge shower and very clean. Only thing is the radiators in the room do not work so there is a heater. The room was quite warm but maybe it would be better to have a different heating system for winter. We like staying in Fulford because it's much quieter than the city centre. The bus stop is very close and busses run every 15 minutes. Perfect for us!

Booked Room 6. Big room but very cold, radiators not on, additional plug in heater was useless. No towels provided and no radiator in bathroom. Old and tired, felt damp and cold. Paid £84.50....rip off.

Awful kept awake by other residents/guests until 2.30am then awoke to some woman banging on the front door shouting let me in. Left a day early on Sunday paid till Monday I emailed to say leaving and why staff knocked on the door saying I believe your leaving early said yes told us we should of left then by 10am so cleaners could clean the room. So obviously re letting the room but refused to give me a days refund. DISGUSTING SERVICE DO NOT STAY HERE. The radiator is your heating in your room but dosent reach bathroom so it's very cold taking a shower which u have to hold or it drops down.