I wish you could give this hotel 0 stars. Where to even start, we arrived at Atlantis Hotel in Laganas on the 17th July 2023, we arrived around 11 o'clock and was told we wouldn't be able to check in till 3 o'clock. Not convenient but is what it is so we got our swimming costumes on and went by the pool, 3 o'clock approached so we returned to reception asking if our room was ready and they told us to go back outside, so we did. Around 4 we finally got to speak to reception staff as they were dealing with another issue with other people. They immediately called for the manager and we were told our room had an electricity problem and we therefore did not have a room at Atlantis Hotel. We were told a taxi was booked to send us to a 'sister hotel' which was a 1 star apar**ent on top of a shop. We asked for compensation however we were told we would not get anything for this inconvenience. Our suitcases were put into a random car without consent and we were forced out the hotel against our will. We later returned to the hotel that evening as we had forgotten our towels. ( when you first get there you are allocated a room number and we stayed there the previous year so knew the room numbers). From walking back from the pool to grab our towels we saw peoples towels on the balcony of the supposed 'non stayable room' and enquired about this. Was told it randomly got fixed, however we were told it was a big electricity problem and it could not get fixed the same day and we would be contacted when our room was fixed. It was just because the hotel was overbooked so an excuse was made. After refusing to stay in the apar**ent which was filthy, not what we paid for and so unsafe being able to access it walking up some stairs from the street as 3 18 year old girls, we returned and pleaded for a room which they magically had. We were given a room for the next 3 nights, and without our knowledge or being told we would be woken up every morning before 9am by staff knocking our door and making us pack up and move rooms each morning. On night 4 of our week stay we came down so reception as usual and were given a contract which we had to sign otherwise we had to leave. The contract stated we had been given free meals and drinks, had agreed to go to the 'Cactus Hotel' ( the sister apar**ent on top of the shop) and we had then agreed to move every morning. We refused to sign this and was then threatened and kicked out the hotel and had to pay for further accommodation. A previous review has been written by one of our group and the hotel claimed 'they did not know us'. DO NOT STAY HERE UNLESS YOU WANT TO BE ON THE STREETS IN A FOREIGN COUNTRY !!!!!
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