Avis : H+ Zuerich

Réponse de l'établissement: Dear guest,Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Réponse de l'établissement: Dear A‍maka, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our H+ Hotel in Zurich and that the easy check-in, the cleanliness of the rooms, and our delicious breakfast met your expectations.We look forward to welcoming you back on your next stay!Best regards, Your H-Hotels Team, Chiara Morano – Online Reputation Manager

Réponse de l'établissement: Dear Guest,Thank you very much for your positive feedback!We are delighted that you particularly appreciated our location, cleanliness, and modern amenities. The proximity to shopping and public transportation is indeed a great advantage – we're glad you were able to take advantage of it.We hope to welcome you back soon!Best regards,The H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear Fionn Yee, Thank you for your feedback and review!We are delighted to hear that you appreciate our convenient public transport connections and the friendliness of our team. The proximity to the Freihofstrasse and Letzigrund stops truly makes our hotel an ideal base for exploring Zurich.We welcome your feedback on our amenities – we are constantly working to offer our guests even more comfort.We look forward to welcoming you back soon!Best regards,Your H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear Guest,Thank you for your feedback and the overall positive review!We are pleased that you were generally satisfied with the amenities, cleanliness, and our service. We are very sorry that the room cleaning on the second day was not as expected. This does not meet our standards. Of course, cleaning should be done daily and to a consistent standard.We will investigate the incident internally and raise awareness among our housekeeping team. Thank you for your feedback – this is the only way we can continue to improve.We hope to be able to fully impress you again during your next stay.Best regards,Your H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear Beny Meisner,Thank you for your great review and positive feedback on your stay with us!We are delighted that you were satisfied with our service, the cleanliness, and the amenities in your room – and that the proximity to public transportation was particularly beneficial for you.We'd like to take the fact that you found our rooms very functional as an inspiration. We want to offer our guests a modern, practical, and at the same time pleasant environment – ​​perhaps we can strike just the right balance for you on your next stay.We look forward to welcoming you back soon!Best regards, The H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear Kevin, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not fully meet your expectations. We regret that the service did not meet your expectations and apologize for the inconvenience regarding the Wi-Fi connection.We will discuss your feedback internally to further improve our service and avoid such misunderstandings in the future. Your comments help us offer our guests an even better stay.We hope to welcome you back soon.Sincerely,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Réponse de l'établissement: Dear Long Kiu, Thank you for your great review and feedback!We are delighted to hear that you enjoyed your room and were particularly impressed by the cleanliness and our service. The good tram connection is indeed convenient, even though the main train station is a bit far away – our colleagues at reception are always happy to help with tips on the best connections.We hope to welcome you back soon!Best regards, The H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear guest,Thank you for your review! We are delighted that you found our hotel's location and proximity to the tram stop and supermarkets convenient. We value your feedback on our amenities and service and will always work to provide our guests with the best possible stay.We look forward to your next visit!Best regards,Your H-Hotels teamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear guest,We have taken note of your feedback and would like to address a few points clearly and precisely. First of all, we would like to stress that we welcome all reservations and guests to our hotel - regardless of the platform through which the booking is made. This is also evident from the numerous positive reviews from guests on Ctrip.However, we must point out that your behavior during your stay on site does not correspond to the respectful behavior that we expect from our guests. Respectful communication is the basis of a good exchange and unfortunately your reaction was not in a way that contributed to a constructive solution.Furthermore, we would like to clarify that bookings made through third parties - such as Ctrip in your case - cannot be changed or canceled directly with us. Changes and cancellations must be made through the third party provider with whom the booking was originally made. This practice is common and should be known before booking.We understand that you are disappointed, but we would like to stress that your rating in this case is greatly exaggerated and does not reflect the actual course of the stay. We always strive for fair and transparent communication and in this case we have done everything we can to address your concerns, but this was made difficult by your negative attitude on site.We acknowledge your feedback, but would like to point out that such reviews do not reflect the full service we offer our guests.Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

Réponse de l'établissement: Dear Shelby,Thank you very much for your wonderful review! We are delighted that you enjoyed the cleanliness, the design, and the service so much. Your praise motivates our team to continue to do their best. We look forward to seeing you again and are happy to assist you at any time!Best regards,Your H-Hotels TeamSergej Rosenberg – Online Reputation Manager

Réponse de l'établissement: Dear Jason, Thank you for your great review! We are delighted that you were so satisfied with our service, the location and the nearby Asian restaurants. Your praise means a lot to us and we are pleased that you are recommending us.We hope to welcome you back soon!Best regards,Your team at H-HotelsSergej Rosenberg - Online Reputation Manager