Swiss Star California - Self Check-IN

J'étais en proie à une certaine appréhension avant de séjourner au Swiss Star California. J'avais lu des commentaires négatifs sur Google Maps et trip.com, et la crainte de ce qui pourrait mal se passer me pesait lourdement. Cependant, comme le destin l'a voulu, mes craintes étaient injustifiées : l'hôtel, ou plutôt le service appartement, s'est avéré être une agréable surprise et a dépassé mes attentes. La chambre était propre, bien équipée et pas trop défraîchie. Le chauffage fonctionnait parfaitement, ce qui était un soulagement car c'était un mois de février glacial à Zurich. Ils avaient tout ce qu’on peut attendre d’une chambre d’hôtel basique. Mais voici un mot d'avertissement : après avoir réservé votre séjour, assurez-vous de vérifier vos e-mails. Vous recevrez un message de l'hôtel, pas seulement une confirmation, contenant le code d'accès et le numéro de chambre. Sans ces informations, vous pourriez vous retrouver coincé devant la porte, sans personne pour recevoir vos appels ou vous aider à vous enregistrer. Fais-moi confiance; Je sais ce que ça fait d'être laissé pour compte et de chercher frénétiquement de l'aide auprès de Trip.com. De plus, si vous avez beaucoup de bagages, vous voudrez peut-être prier pour avoir une chambre au rez-de-chaussée ou au premier étage. Malheureusement, il n'y a pas d'ascenseur dans le bâtiment. Cependant, n'oublions pas que c'est l'un des hébergements les plus abordables de Zurich. Dans cet esprit, qui pourrait raisonnablement s’attendre à des équipements de luxe et à un service de premier ordre ? Dans l'ensemble, Swiss Star California s'est avéré être une agréable surprise et un excellent rapport qualité-prix.

The biggest problem is accessing this studio. The owners always claim, but never send the password for access in advance to the guests. So we ended up stuck with our suitcases in the dark and it was pouring with rain having to call a phone number displayed on the premises door. This was answered eventually and our access was granted. We had to repeat this process to gain access to the inclusive internet and on our checkout to find out where to leave and secure the key. Location is good as its convenient for the tram station which is for No.8 and No.3 trams. These take you to Belleview or Central respectively. The location is peaceful and there is a wonderful Vietnamese restaurant directly opposite the main tram terminus (100meters walk). The room itself has almost everything needed for your stay, but lacks a washing machine/dryer for clothes. It has a large radiator that quickly warms the room and electronic venetian blinds. Kettle, fridge, small cooker and microwave, shower and TV are provided but none of the channels were English speaking (even English movies were re-dubbed into German).

Cogimos dos habitaciones. La de la primera planta estaba bien y la de la segunda planta estaba un poco peor. Para la relación calidad precio no estaba mal, pero no es el mejor sitio para dormir.

攜程客服鑫鑫服務態度和質量極差，強烈投拆！如果不改，我就……

我們住了三晚，房間不錯還有備有餐具的小廚房，走路不到五分鐘可以到小超市，超市對面就是巴士和有軌電車總站，到火車站HB Uber也就11-12瑞士法郎，唯一一點就是離馬路近，白天有點吵……

酒店有少量停車位，正好有一個，這點不錯。就是酒店給的房間臨近主幹道，晚上很吵。如果下次我還住，希望給我一個不靠街的房間

Do yourself a favor and don’t book this apar**ent. It’s not clean and well furnished. The shower and heating were not working, we called them for four days straight and they did still not manage to fix the issues. Bad service and it feels like a big scam!

Where can I start? Firstly the hotel advertises that there is parking available, please we aware that unless you’re going to leave your car in a space up the road (not designated for the accommodation), then there is NOT parking available in the sense you’d expect it to be. Any space that appears to be on site has signs about not leaving the car with threats of towing your car. We ended up parking in the city centre for 40CHF a night. We did expect cheap and cheerful but this was not cheerful. When we went in, the apar**ent didn’t appear very clean, and on opening the fridge door there was leftover food in there (including fish, which my partner has an anaphylactic allergy too, although that part isn’t their fault, it just added insult). The kitchen cleaning sponge and towels were dirty. The hairdryer was broken and dangerous to use. The shower screen was broken. The toilet brush had hair left on it. The curtains were stained. There were more issues but if I mentioned them I’d just be sounding petty. Finally, the king size bed only had a single sheet. We sent an email and in all fairness they did remove the leftover food, replace the towel, bin the dirty sponge, “fix” the shower screen (it was a bodge job and will break again soon im sure), and replace the shower head (something we’d not complained about?!) When looking for somewhere to stay in Zurich we narrowed our search down by looking for somewhere with parking. We thought the cheaper price would be as it was out of the city centre, and relatively basic, not dirty. I would recommend you avoid this, or only book if you have very low expectations.

Os apartamentos são péssimos! Pegamos a cobertura; de início você não consegue fazer checkinn . Fizemos reserva e demorou horas para nos enviarem a senha mediante e-mail . O e-mail de confirmação veio na hora mas a senha, mesmo ligando para o atendimento e pedido a senha demorou mais de 2 horas de espera na porta do edifício. O atendimento por telefone é extremamente agressivo e rude! Pegamos o apto de 2 quartos . Banheiro um fedor horrível de mijo, parede com gotas de sangue , chuveiro sem porta no meio da sala o que impossibilitou de ficarmos juntos tendo que alugar mais de um apto para poder ter privacidade de tomar banho. Chuveiro sem box , cortina fedida. Luz da cozinha não funciona . Wi-Fi não conecta e televisao tbem não conecta em nenhum canal mandando vc procurar o tempo todo scaneamento de canais( sem êxito). Nós estávamos com 3 malas cada, tivemos que subir uma escadaria vazada pq não tem elevador, mais dê quatro andares de escadas com malas No nosso quarto era cobertura e a portinha do alçapão que fachada para o terraço ( de madeira todo mofado e quebrado) não fechava estava enguiçada. Travesseiros péssimos !! Não indico nem de graça !!! Pavoroso!