VISIONAPARTMENTS Cramerstrasse 2-6 - contactless check-in

I was very disappointed that I had communicated with them and paid extra for a crib so that my family would be comfortable but there was no elevator and the entrance had 4 steps with no entry way. Our room was up 4 flights of stairs and the stairs were not wide enough for someone to carry the stroller and the baby so we needed 2 people at all times. The apartment was ok but the shower had mold build up which was concerning. We appreciated the location but otherwise, it was not an ideal stay for my family.

The apartment might had been almost perfect, a part from the tiny double bed. But I can survive this. The problem is that there were important defects and NO (I repeat: NO) help of any kind from the organization (not even an answer to my email messages). The microwave was ancient and with a broken display (you could not know if cooking for 1 min or 10...). The window on the terrace could not be closed, so the room freezed... There was a continuous noise all day and night from the heater. But what made me really upset is the absolute absence of the organization (VISION apartments). The first time I just received an answer like "Thank you for your suggestions..." to my claim. If they used ChatGPT the quality surely would have improved. When I insisted asking, at least, a mail saying "We are sorry", nobody ever answered. Morale: I am a frequent visitor to Zurich: mu next trip has already been reserved, but through a completely different organization. Never again with Vision

Terrible experience our stay was terrible, the whole apartment smelled like heavy cigarette smoke which was really un bearable for us, secondly there was mold on the roof of the bathroom, this an extreme health hazard and when reached out to the Vision apartment support team we were offered a different apartment that we had to move at midnight with my family to with all our luggage to a new building in which the there was no bathroom light so we had use our flashlights to use the bathroom and still the support team offered a HUGE DISCOUNT of 5%, yes only 5% and mandatory book with them again. Overall terrible apartment conditon and not much help from the support team while charging me full value of the stay. I did NOT get even close to the value of money i paid for.

Full kitchen with dishwasher. Clean and comfortable. Shower needed better cleaning. Small but appropriate. No air conditioning

Please experience this hotel and change your holiday into hell.. 1. We did not receieve any email for the entrance to the room. So I had to walk to the main office and asked them to give me the password. Because I called them 3 times and emailled them but they did not do anthing so I and my family walked 2 kilometres to main office with our luggages. That was their wellcome for us. 2. We asked for a big bed and said we have a child nine years old. And please look at the photo of the bed and you decide. When i asked them for addiotional bed , or another room , they sent email and said sorry it is impossible. 3. No air conditioner in the room. 4. Unfriendly staff . If you dont believe us , please go to this hotel and live the hell. Thanks

Would not stay here again Our apartment was relatively nice. It was mostly clean, with the exception of quite a bit of mold in the shower. I did have quite a bad customer experience with them before our stay. They wanted copies of our passports and were completely unwilling to work with me when I wanted to send a password protected PDF. I ended up having to send copies unprotected via email, which I did not feel comfortable about. We were also frustrated that the pictures online showed apartments with a couch, and ours did not have one.