Avis : Mandarin Oriental Savoy, Zurich

We had the great pleasure of visiting Zurich (for the first time) as a family party of 5 May 12-14, 2025. we had the great fortune and privilege of staying at the Mandarin Orinetal Savoy. The Hotel is very easily accessible via tram from the main train station (in fact our stop was just in front of the hotel on ParadePlatz) we were met by Kathrin at the front desk. We had booked two rooms (superior double and a corner suite with a balcony) Her incredibly warm welcome and kindness as well as her helpful insights about the features of the hotel as well as the neigborhood were well appreciated. Like many in Switzerland, she speaks multiple languages (as an aside I always find this incredible when I travel and can only wish that I was fluent in multiple languages myself) My mother speaks Dutch fluently and was thrilled that Kathrin also speaks Dutch after having studied there. We were then met by Roberta. I would have been of course very happy to stay in the rooms that I had booked. I am very fortunate indeed to have stayed in a number of MO properties and even more fortunate to have Pearl status. However, I dont expect anything other than knowing this will be an incredible stay. I really couldnt believe that Roberta had upgraded both rooms many times over. This was really an experience of a lifetime to stay in the Presidential suite and I and my family will never forget this generous gesture by Roberta and her team. She also shared with me that MO has fun app that allows one to not only see how many properties that you have stayed and for how many days, but also there are practical chat communications that are answered in real time (I have already used this app to book a future stay in Oct 2025) Needless to say that both rooms were unbelievable and overlooked Paradeplatz- the Presidential suite has its own steam bath. just exceptional. it was fun just to go out on to the terrace and see how busy the city is. the breakfast buffet was also outstanding with delicious pastries and breads (even an actual honeycomb with fresh honey) and fruits and yogurts we had Frederico both mornings and would like to thank him for his attentive service at breakfast. My family did a fair bit of shopping and Alessandro and Joseph helped us discover some of Zurich’s best shopping spots (including a second hand store for sports coats and ties ) with their expert suggestions. we were very sad to check out but again met Roberta as we were leaving. Thank you again Roberta! the city was incredible as was the hotel but the staff at MO Savoy clearly made this trip