L'hôtel est très bien situé et la vue depuis les chambres est fantastique. Le personnel est très sympathique.
Les chambres elles-mêmes sont bien. Les salles de bains vieillissent définitivement, mais tout fonctionne. Les lits étaient un désastre. Les matelas étaient extrêmement mous et très affaissés. Nous avons changé de chambre après deux nuits car nous parvenions à peine à dormir, mais les lits de la deuxième chambre étaient également terriblement mous. La salle du petit-déjeuner est très petite par rapport au nombre de convives, elle est donc très bruyante. Le choix est correct mais un peu maigre pour un hôtel 4 étoiles.
Pratique pour partir à la découverte de São Roque do Pico, Aires HOSTEL se trouve à moins de 5 minutes en voiture de Couvent de São Roque do Pico et Vignoble A Buraca. Cette auberge de jeunesse se trouve à 2,7 km de Église São Roque et à 14,5 km de Azores Wine Company.
Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment une salle de séjour commune et des barbecues à charbon.
Les équipements et services proposés incluent un micro-onde dans l'espace commun, un réfrigérateur dans l'espace commun et des casiers.
Les 5 chambres de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde.
Parfois le personnel était très gentil et serviable et parfois rigide et rude.
Il n'y a pas de cuisinette ni de réfrigérateur pour accomoder les clients.
Les dortoirs sont très petits et les lits sont bruyants.
Sur 6 lits, les deux du centre n'ont pas de prise ni de lumière.
Pas de serviette ou de savon fournis.
Les services sanitaires sont loin des dortoirs.
Les toilettes coulaient et il y avait toujours de l'eau sur le plancher. Risque de glisser !
Pas d'air climatisé, pas de ventilateur et les armoires ne barrent pas. Il faut apporter son propre cadena.
Pour terminer sur une note positive c'était propre et l'architecture de cet ancien bâtiment est magnifique.
We stayed for one night in an apartment. We were allowed to check in early which was great. The apartment was very spacious and had everything that you would need. The balcony was huge and had a great view. The only downside was that the bedroom and bathroom were really hot. There was air con in the living room but that did nothing for the rest of the apartment. We slept with the bedroom door open but then got bit to pieces by mozzies! Not sure we would stay in an apartment again but if the rooms have air con then we would try that.
The first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.
Nous avons passé un agréable séjour à l'ANC. Nous y avons passé deux nuits après notre vol de New York. C'était agréable d'avoir la piscine, la terrasse et d'être à deux pas de la plage (même si lors de notre séjour, il y avait trop d'algues pour nager). La plupart des réceptionnistes étaient très serviables. On peut aussi se rendre à Caloura à pied. Tout cela nous a permis de nous acclimater au décalage horaire. Calme assuré. Une personne en particulier m'a aidée pour les réservations et m'a bien renseignée sur nos projets. Le dîner était bon et les petits déjeuners semblent être comme d'habitude, avec un bon choix. Nous recommandons vivement cet hôtel.
Die Lage des Hostels in Sichtweite zur Bucht von Praia da Vitória ist sehr gut. Die Zimmer sind sauber und liebevoll eingerichtet. Der Service ist überaus freundlich, allerdings nicht rund um die Uhr vor Ort (eine Telefonnummer ist jedoch hinterlegt). Die Zimmer sind mit allem Notwendigen ausgestattet; qualitative Ausstattung und Sauberkeit in der Gemeinschaftsküche sind jedoch nur bedingt gegeben.
I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
Bon prix et qualité. Excellent personnel. Vue sur la forte et la mer.
29 évaluations
7,3/10
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9.1/10
Excellent
NNodynessoThe check-in was the most problematic part. I hadn't received any instructions from the host (also not in spamfolder) how to unlock the entry gate to the property. It was already getting dark and the host was also not reachable by telephone. Monica from Trip customer service eventually managed to forward the necessary entry codes to me (many thanks for the assistance!).
++ The room was spacious and convenient, the bed was comfortable, the bathroom and toilet were clean and there were enough towels. For those who like to watch TV: a huge flatscreen with plenty of channels. The shared patio with a little swimming pool is very nice with beautiful sea view. The property is quietly situated at a 15 minute walk from the centre of Angra.
-- No written instructions (e.g. WiFi password) or general information (amenities) available. There are shared facilities in the property and the kitchen can be used for preparing meals (self catering). Although the reservation mentioned breakfast included, there was no fresh bread brought in. Not the end of the world but better not mention it as an option. Also unclear if items in refrigerator belong to other guests (self caterers) or are for general use so we didn't touch any. The host was not available by telephone for questions and also never responded to my initial calls on the day of check in. The room was in the basement and from time to time some smell from the sewer pipes lingers in the room.
IInvitéThe hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
GGusNSA truly wonderful hotel.
With only 9 rooms, the staff focuses on making every guest experience exceptional.
The location is great, central enough to explore the Island and come back too every day. While the view from, and upon exiting, your room will take your breath away every single time.
All of the accommodations are top notch, the bed was supremely comfortable and even the linens and towels had a plush feeling.
Breakfast options can be slightly redundant but the quality and freshness of the ingredients, along homemade jam and juice, as well as a flexibility to switch things up on the menu, more than make up for it.
We the hotel restaurant is excellent for dinner as well. So much so that we ended up defaulting to it more than once during our stay.
We also appreciated small details like the phone they provided upon check-in that followed us everywhere on the island for spur of the moment suggestions and reservations through the hotel!
All in all, highly recommended, my wife and I know we’ll be back!
NNadine D.Très bel hôtel. La réception s'est arrangée pour obtenir ma chambre avant 15 heures. Le personnel était super serviable et très sympathique. Tout le monde parle anglais. Lit confortable. Les hamburgers au bar étaient délicieux et le petit déjeuner était super. Proche des commerces, supermarché, station-service et café, ce qui en fait un emplacement privilégié pour ma première fois à Ponta Delgada. Ce n'était qu'une escale mais j'aurais aimé rester plus longtemps.
IInvitéIm afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
IInvitéI was a little disappointed that this is not, in fact, a hotel. I think I might have been the only person staying there, I didn't see anyone else except for about 2 seconds in the breakfast room. The only contact I had was by email, and all the instructions were only sent the morning I was traveling, so I didn't receive them until I got to Pico. The room was comfortable enough and very clean. But lots of things are dated. The internet was non-existent. The air conditioner and bathroom fan were both ancient and made a lot of noise. The breakfast was only meh, but the view from the breakfast room was lovely. The location is good, close to town and in a quiet area. I didn't spend much time at the hotel and it was too cold for a swim, but I imagine that would be great when the weather is warmer as the pool also has an amazing view. It's worth it for the price.
IInvitéMuito bem situado, junto à avenida principal.
A limpeza do quarto, tal como, nas áreas comuns num excelente nível.
A disponibilidade e atenção dos funcionários é total.
Ambiente acolhedor e virado na prática para a sustentabilidade ambiental.
Muito recomendável!
KKB100The Charming Hotel is a beautifully preserved historic building with a warm, inviting atmosphere. The rooms are comfortable and well-equipped with most of the amenities you’d expect, including a glass bottle of water that is refilled daily. Complimentary coffee is available throughout the day on the ground floor. The staff were exceptionally accommodating—I made use of the luggage storage and was even able to return after checkout to enjoy a coffee and relax on the patio before my departure. Breakfast was well-prepared and a lovely start to the day. One thing to note: access to rooms is only by stairs, so guests with heavy luggage should keep this in mind. Overall, this hotel offers a wonderful experience in a fantastic location. I would gladly stay here again.
IInvitéThe first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.
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