Publiée le4 janv. 2026
OnetrickjourneyL'hôtel Trend Hotel Congress Innsbruck est situé à 10 minutes de la bousculière Altstadt, les bus sont situés juste à l'extérieur de l'hôtel et la gare funiculaire est à droite de la porte, ce qui permet de se rendre très facilement. Il y a aussi un supermarché à côté de l'hôtel, qui est pratique pour prendre des collations ou des boissons.
L'hôtel nous a permis de stocker nos bagages, ce qui nous a permis de sortir et d'explorer. Lorsque nous sommes revenus plus tard le soir, le contrôle en cours était fluide et efficace, et nous avons été attribués une chambre au niveau 2.
La chambre était grande et spacieuse, avec un grand espace pour se détendre. Il y avait des chaises et une table qui l'a fait confortable pour se reposer après un long jour de sortie. La salle de bain était tout aussi spacieuse et venait avec une baignoire. Le lit était confortable, bien que les pillows étaient un peu trop doux pour notre préférence.
L'hôtel est un hôtel de qualité qualité, à l'excellent prix, à l'excellent prix et à l'excellent prix.
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Prix par nuit à partir de :MXN2 721
Publiée le9 janv. 2026
Invité
When systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
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Prix par nuit à partir de :MXN2 350
Publiée le15 mai 2023
Invité
Ce n'est pas notre premier séjour et ne sera pas notre dernier séjour à l'hôtel Kempinski Das Tirol, mais nous sommes habitués à un autre service. Cette fois, la chambre n'était pas aussi propre que l'hôtel Kempinski Das Tirol. La chambre était vieille.
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Prix par nuit à partir de :MXN4 172
Publiée le1 fév. 2026
John Vincent (JV)
*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
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Prix par nuit à partir de :MXN1 975
Publiée le29 oct. 2024
InvitéTravel to Innsbruck town with families last week and booked this hotel for 2 nights. Arrived early so try our luck for early check in. Receptionist was nice and pretty, she let us check in early since our room was ready. They even provide us the Innsbruck Welcome Card since we spend 2 nights here. Hotel lift was quite small, just fit 4 persons (2 adults and 2 kids, along with 2 medium size luggage). Our room is on 3rd floor. Room got two double beds and an indoor balcony with stunning view of the mountains. Balcony got a small round table which perfect for drinking and enjoying the beautiful mountains view. Very comfortable room with all the facilities available. Kids love the room very much. Staff was very friendly and helpful. Breakfast was provided, not many choices but its fresh and delicious. Hotel's staff was very kind and help us order what we wanted. When we heading to town, their staff even remind us to take umbrella because the weather is getting dark. Hotel's staff is so careful observation, she notices us stand at wrong side of bus stop, rush out and inform us about it. We really love this Basic Hotel very much. Very Basic and much love. Really recommend this hotel.
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Prix par nuit à partir de :MXN1 926
Publiée le8 fév. 2025
WanderlustYiVery strategic location with great mountain view of the alps. Just 5mins walking distance from the train station and the bus (to airport). Big shopping mall will park nearby. Not far from city center (approx 10-15mins walk). Super friendly receptionist especially Fabian. Thumbs up to him as his amazing hospitality enhanced our experience in Innsbruck.
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Prix par nuit à partir de :MXN2 814
Publiée le30 mai 2025
Shuoshiyijiu整個酒店的環境很好,有點舊但是有設計感。尤其是地下一層的游泳池,hidden gem,除了晚上時段人有點多。頂樓的桑拿也不錯。
酒店位置很中心,在河邊,樓下餐館很多,有家pizza很好吃。
停車到步行距離的公共停車場,拿了停車票到前台validate。因為連住3天送了免費公交卡。
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Prix par nuit à partir de :MXN3 333
Publiée le28 déc. 2025
Invité
Le prix que nous avons payé (€350/night) nous attendions plus. L'hôtel nous a facturé 200+ euros supplémentaires pour ajouter nos enfants à nos deux suites royales. Les toilettes étaient minces et écrasantes et ne sont que plus grandes que les vêtements de table. Quel hôtel «4-star» n'offre pas à ses clients une option de repas quand ils savent qu'ils sont au moins a20-min à pied de tous les plats voisins? Nous sommes très déçus de ce séjour et ne pouvons pas le recommander en bonne conscience.
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Prix par nuit à partir de :MXN3 034
Publiée le22 juill. 2025
korataki
Lovely stay in the heart of Innsbruck
I had a great experience staying at a hotel right in the center of Innsbruck. The location was perfect — close to the old town, shops, and public transport. The room was clean and comfortable, and the atmosphere was very calm. One of the highlights was the breakfast in the morning — a good variety of fresh options to start the day. I’d definitely recommend this place if you’re visiting Innsbruck!
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Prix par nuit à partir de :MXN1 603
Publiée le21 déc. 2023
CandyPlayer
โรงแรมตั้งอยู่ใกล้สถานี congress สถานีที่ขึ้นกระเช้าไป top of innsbruck เลย ... เดินไปย่านเมืองเก่าและ colourful house สะดวกมากๆ ห่างจากสถานีรถไฟหลักแค่ 10 นาที
อาหารเช้าดีมาก อร่อยมากก โรงแรมมีสระว่ายน้ำและซาวน่า ที่สำคัญคือเชคเอาท์ได้ถึงเที่ยง สามารถพักผ่อนได้เต็มที่ พนักงานก็ friendly มากๆ ไปถึงรร.ตั้งแต่ 9 โมงเช้าเพื่อฝากกระเป๋า แต่ front ก็พยายามเชคห้องให้เผื่อเชคอินได้เลยโดยที่ไม่ได้ขอ
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Prix par nuit à partir de :MXN2 768