Publiée le17 juin 2025
Andreas
The temperature in the room was too high and AC didn't work well, we were eventually changed to another room, which was on the top floors.
Reception was not always available by phone.
Staff was always very friendly.
Lobby bar was closed for renovation and the whole lobby was being renovated, so the entrance area did not feel like an InterContinental or 5* hotel at the moment.
We ordered room service, which was very nice. Rooms are a big and cozy, big bathrooms, separate shower and bathtub is great.
The gym and spa in the top floors is amazing.
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Prix par nuit à partir de :VND 3 263 663
Publiée le18 mars 2026
Invité
I stay in Warsaw very frequently and have chosen this hotel around 8 times. Before that, I stayed in many other hotels, so I have a solid basis for comparison. Unfortunately, this will probably be my last stay here.
Overall, the hotel is good — stylish design, great location, spacious rooms, and reasonable pricing. However, there are too many recurring issues and small frustrations that significantly impact the experience.
Main concerns:
1. Reception attitude
The staff is polite but not service-oriented. They simply follow procedures without any willingness to help. It often feels like you are a guest in their space rather than a paying customer.
Early check-in? No. Late check-out? No. Anything outside strict rules — always no.
2. Operational atmosphere
You constantly encounter staff in elevators (housekeeping, logistics, etc.), which breaks the premium hotel feeling.
3. Room issues (repeated over multiple stays)
• Bad smell in the room → had to relocate
• No stable hot water (7th floor): water constantly switching between hot and cold. Reported twice — nothing was fixed. On the third attempt, I was told “everything is fine,” which clearly wasn’t true. I stayed three days like this.
• Another stay: clogged shower drain. Reported twice — never fixed.
4. Housekeeping behavior
• Staff enter the room almost immediately after knocking — no time to respond.
• Even when I return to the room, they continue cleaning as if I should wait outside. This is unacceptable.
5. Fitness facilities
The biggest downside — there is no proper gym. The “fitness room” is extremely poor and not usable for a serious workout.
6. Lobby
There is no proper lobby space, which is unusual for a hotel of this level.
7. Maintenance
Small things are frequently broken in rooms — toilet brush holders, soap holders, etc. Individually minor, but collectively very noticeable
Conclusion:
The hotel has strong fundamentals — design, location, room size, and price. But the accumulation of these recurring issues and lack of service mindset makes the overall experience disappointing.
I gave this place multiple chances, but I will likely choose a different hotel for future stays.
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Prix par nuit à partir de :VND 7 286 673
Publiée le4 août 2026|Chambre lit queen classique
Utilisateur anonymeLa location de l'hôtel est parfaite. A côté du meilleur centre de Varsovie, qui est connecté à la gare centrale. Le petit-déjeuner buffet est grand et, tout en étant le même chaque jour, il y a beaucoup d'options. Le plus grand problème avec l'hôtel est le climatisation faible, ce qui rend la chambre plus froide, mais pas assez pour dormir bien.
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Prix par nuit à partir de :VND 2 055 609
Publiée le13 janv. 2024
Invité
Le salon de l'hôtel était très propre, les installations de l'ascenseur, qui peuvent être déplacées en regardant l'extérieur, étaient excellentes et les chambres étaient spacieuses et confortables avec un lit unique. La salle de bain était lumineuse et la douche et le tube étaient séparés et confortables. Le petit déjeuner était également préparé pour un 5 étoiles. Cependant, le parking est séparé de l'hôtel, donc il était un peu inconfortable.
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Prix par nuit à partir de :VND 2 941 515
Publiée le26 oct. 2024
Prince of Pusan
L'hôtel est situé au cœur de Oldtown et est très confortable.
La seule chose est que les chambres sont grandes mais très formes - vous devez aller au divan pour voir la télévision et la disposition générale de la chambre n'est pas un hôtel conventionnel.
En plus de cela, l'hôtel a un vieux charme boutique.
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Prix par nuit à partir de :VND 2 784 276
Publiée le28 juin 2026
Hwang DanaI stayed at this hotel for a one-night layover, and for that purpose, I would definitely recommend it. I had read reviews saying it was about 20 minutes from the airport, but it was much closer than I expected. Using the Bolt app, our taxi from the airport to the hotel cost 30 PLN (Polish złoty), and our pre-booked Bolt ride back to the airport the next day cost 46 PLN. Both journeys took only about 5–7 minutes, making this hotel a very convenient option for an airport layover.
We requested a late check-out, and although usually it depends on room availability, we were lucky, and the hotel kindly allowed us to stay an extra two hours free of charge. This was greatly appreciated since our flight was later in the day.
The staff were friendly and helpful. They even gave me directions to the nearest convenience store, which was about a 10-minute walk away easy to find and perfect for buying snacks and drinks, they even sell cooked meals such as sandwiches and other ready-made meals. There is also a self-service convenience store just a 2-minute walk from the hotel, but unfortunately, we couldn't use it because entry requires registration with a Polish (or a limited number of other countries') phone number to unlock the door.
The hotel has a restaurant where you can have dinner from 5PM to 10PM. While the food was decent, it wasn't quite to our taste and it is a bit expensive; also the staff didn't speak much English.
The room was small but perfectly adequate for two people staying overnight. The bed was comfortable, and we had a good night's sleep. One thing I particularly enjoyed was the excellent water pressure in the shower.
Overall, it was a convenient and comfortable choice for an airport layover, and I would happily stay here again the next time I'm in Warsaw.
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Prix par nuit à partir de :VND 1 695 110
Publiée le13 avr. 2026
Izab.Ella
The hotel is beautiful and clean. We have not checked out the swimming pool and the terrace nor had a breakfast there, so can’t say anything about those really.
We booked a room with a king size bed and were first assigned one with two single/twin (?) beds which were pushed together. The receptionist informed us there is no guarantee you will get a bed which you have originally booked in the app, but ended up giving us an upgrade for a room with a river view and a king size bed.
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Prix par nuit à partir de :VND 2 013 423
Publiée le26 oct. 2026|Studio
Utilisateur anonyme
The check-in instructions were provided in advance and the check-in process went smoothly, although the concierge downstairs was very rude. The location is very central, but unfortunately, that is where the positives end.
Overall, the apartment is quite worn out and poorly maintained.
One of the blinds was not working, allowing a lot of light into the room. Even worse, the other blind fell directly on us when we tried to close it! The street noise was unbearable. Cars, sirens, and motorcycles were loud throughout the entire night. Combined with the light coming through the window and the uncomfortable beds, it was almost impossible to get a decent night’s sleep.
I also could not find a smoke detector inside the apartment, which was concerning given that we were staying on the 18th floor. The only smoke detector I could see was in the hallway.
There is a balcony where smoking is allowed, although the overall condition of the apartment makes this amenity feel rather questionable.
We booked the apartment for four people, but the sofa bed had not been prepared or unfolded in advance. Since we arrived late, we were hoping to go straight to bed, so having to set it up ourselves was inconvenient.
Both beds were uncomfortable and creaky, making it even harder to sleep.
The apartment has basic amenities, including a kitchen and a washing machine, but it is very tired and in need of maintenance. Considering the poor sleeping conditions, broken blinds, excessive noise, and overall condition, I would say the apartment is overpriced.
The only real advantage is its central location. Unfortunately, that alone is not enough to make up for the many shortcomings. I would not stay here again.
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Prix par nuit à partir de :VND 1 280 920
Publiée le22 oct. 2024|Chambre double standard
sjtthp
L'hôtel est situé à la limite de la vieille ville, un peu à l'écart, à environ 20 minutes à pied. Les installations sont propres et bien rangées. Il n’y a rien de spécial à louer. Le petit déjeuner est trop minable !
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Prix par nuit à partir de :VND 1 787 152
Publiée le9 fév. 2025
InvitéAvantages :
1. Petit déjeuner copieux
2. Le service du personnel du comptoir est très bon
Inconvénients :
1. L'emplacement n'est pas très pratique. Il faut une demi-heure pour prendre le bus jusqu'à la vieille ville et le bus n'est pas facile à attendre
2. La chambre est très petite, il n'y a pas d'armoire et il n'est pas pratique d'accrocher des vêtements
3. Il n'y a pas de bouilloire dans la chambre, il faut aller au premier étage pour la remplir d'eau
4. Il n'y a pas de sèche-cheveux dans la chambre, il faut l'emprunter au comptoir
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Prix par nuit à partir de :VND 1 066 155