Hôtels avec piscine à Tuamasaga, Samoa

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

Le service de l'hôtel était excellent du bureau au nettoyage. Le petit déjeuner était inclus et était ok. Les oats / yoghurt de nuit sont fabuleux. Les œufs cuits sont également disponibles quotidiennement. Nous avons mangé quelques nuits à l'hôtel et que la nourriture était délicieuse et de bonne valeur. La compagnie de voyages a également un bureau à côté, très pratique pour la location de voitures, taxis et voyages (à nouveau un grand service là aussi) Nous avons aimé notre chambre, très grande, très confortable lit et bien servi. Le con air fonctionnait! Vital! Un couple de snags traités aussi rapidement (Merci) Bonne chance avec la caisse ! Nous nous sommes arrivés à la fin. Globalement, un hôtel bien situé à Apia (sans plage) et serait fortement recommandé.

My stay at Sinalei Reef Resort & Spa was absolutely amazing. The place is so beautiful, peaceful, and surrounded by lush tropical plants that make you feel completely connected to nature. Everywhere I looked, there was greenery, colorful flowers, and the calming sound of the ocean , it was the perfect place to relax and unwind. The staff were incredibly kind, helpful, and respectful. They always greeted us with warm smiles and went out of their way to make sure we had everything we needed. You can really feel how much they care about their guests. Every Wednesday night they host a Fiafia Night. The resort also offers some great tours, including an Apia Town tour, a Savaii island tour, and a South East Coast tour. We went on the South East Coast tour and got to see the To Sua Ocean Trench. Overall, Sinalei Resort & Spa is the perfect getaway for us looking for beauty, tranquility, and authentic Samoan hospitality. I can’t wait to go back!

J'ai vécu dans le jardin bure, une expérience très inhabituelle) beau, délicieux petit déjeuner, piscine chaude, bon Wi-Fi, un bon de 1 Go par jour est donné) vous devez marcher jusqu'au centre-ville pendant environ une demi-heure

Lava was amazing! From the staff to the quality of the rooms … The location was also a bonus! Would 100000% recommend 🙌🏽

It was so lovely and amazing trip me with my wife.