Publiée le24 juin 2024
Invité
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
Voir plus
Prix par nuit à partir de :VND 4 105 857
Publiée le18 fév. 2026|Suite en classe Affaire (lit King size)
NaddersAn interesting place to stay as its an amazing building and will gave been some place back in its grand house days.
High ceilings everywhere. If you need a lift, don't go because there aren't any.
Food good, but limited menu choice.
Spa very good.
Easy to get to Stratford
Voir plus
Prix par nuit à partir de :VND 2 642 537
Publiée le22 avr. 2025|Chambre double classique
crafter135Le personnel était si amical et accueillant, nous sommes arrivés et les chambres étaient sans place, tout ce qu'on avait besoin. Auraient un peu de goût, mais c'est un bâtiment plus ancien ne les détruit pas. Nous avons mangé dans le salon de la bar cuisine était belle personnel encore était super. Nous avons demandé une chambre tranquille et il n'a pas entendu un séjour tranquille.
Voir plus
Prix par nuit à partir de :VND 2 389 570
Publiée le25 janv. 2026
Invité
Great location and facilities. Breakfast is very good. The building is a little dated and floors and walls thin so you hear every footstep from above but apart from that it's a great place to stay.
Voir plus
Prix par nuit à partir de :VND 2 152 170
Publiée le27 juill. 2025
Invité
Great location, and beautiful grounds ~ parking was hard to find.
The room was clean and tidy, with a nice firm bed, the Weather was very warm, and even though there was a fan in the room the heat was stifling and so hot! The so called “air con” was useless!
The indoor swimming pool was a good size, but it was so incredibly hot in the building, it was hard to breathe!! (Open the doors to let some oxygen in!)
The evening meal was good, as was the breakfast the following morning.
Quite expensive for a mediocre stay.
Lovely staff throughout.
Voir plus
Prix par nuit à partir de :VND 2 409 029
Publiée le16 janv. 2020
Invité
L'emplacement de l'hôtel est très bon sur un terrain de golf en banlieue, très proche de l'autoroute mais il faut conduire. Le seul reproche est que le petit déjeuner est vraiment mauvais et tout le reste est plutôt bon
Voir plus
Prix par nuit à partir de :VND 2 634 754