The room was quiet big and spacious. The location was great. Breakfast needs alot of attention needs improvement, not much choice to choose from and the quality of food was not even up to the mark. The amenities in the room were of poor quality, the iron in the room was a simple one (no steam iron available) the shampoo n stuff was of very poor quality, the tv in the room was not working properly. I requested the reception to arrange a taxi/ cab to the airport which he simply denied thank GOD i had the cream app other wise i would have struggled to get a ride towards the airport.
Rooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.
Bonne location, pour ce prix dans la zone considérer le meilleur, assez propre mais pas nouveau hôtel, donc l'odeur de bois est là... globalement il est un bon endroit pour rester
Le service hôtelier est très bon, le petit déjeuner est également bon et la vie à proximité est très pratique. C'est un hôtel traditionnel, mais les embouteillages sont assez sérieux. Si vous aimez la ville animée, vous pouvez choisir cet hôtel. vaut la peine d'être recommandé
La chambre paraissait un peu vieille et défraîchie. Des bruits de travaux, liés à des rénovations ou à autre chose, étaient constants et assez forts toute la journée. Le petit-déjeuner était correct, suffisant pour me rassasier, mais il n'y avait pas de fruits.
Had fun because they have a lot of things going on for eid. Hope they'll train the guard to assist guess to speak english, at least ask if we are guess so they can allow us to park inside because we were asked to park outside because of miscommunication. Outdoor pool hours is bad. Until 5:30 only when it just started to cool down. Location is far from city center but food delivery reaches. Dunkin donut by the lobby also helps.
Bon aspect : la chambre est grande, la position est bonne, proche de la bibliothèque nationale, le service est OK.
Il y a des améliorations à apporter: les lumières sont très sombres, la chambre se sent plus sombre, le petit déjeuner est généralement.
Dans l'hôtel qui a vécu pendant cette voyage en Arabie saoudite, ce complexe est abordable. L'attitude du personnel de service de l'hôtel est en place, il semble que l'Arabie saoudite a engagé de nombreux étrangers autour de lui. L'hôtel voit les employés avec un peu de coussin et de sol enveloppés.
La chambre était propre et confortable, mais une partie de la chambre de fumée a été entrée dans notre chambre qui est un peu inconfortable parce que nous avons un bébé avec nous.
An outstanding hotel experience.
The hotel is genuinely excellent, with a prime and highly convenient location. The level of service is exceptionally refined and professional, reflecting genuine attention to detail and guest comfort. Everything exceeded expectations, and the overall atmosphere was both welcoming and luxurious.
A place well worth visiting again, without a location.
Abdulrahman
Excellent
248 évaluations
9,2/10
Prix à partir de
55 €
par nuit
Voir les disponibilités
Voir tous les hôtels avec Spa à Riyad
Derniers avis sur des hôtels à Riyad
Tout afficher
9,2/10
Excellent
IInvitéAn outstanding hotel experience.
The hotel is genuinely excellent, with a prime and highly convenient location. The level of service is exceptionally refined and professional, reflecting genuine attention to detail and guest comfort. Everything exceeded expectations, and the overall atmosphere was both welcoming and luxurious.
A place well worth visiting again, without a location.
Abdulrahman
UUtilisateur anonymeLa chambre paraissait un peu vieille et défraîchie. Des bruits de travaux, liés à des rénovations ou à autre chose, étaient constants et assez forts toute la journée. Le petit-déjeuner était correct, suffisant pour me rassasier, mais il n'y avait pas de fruits.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
IInvitéOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
IInvitéCheck-In/Check-Out:
The check-in and check-out process was very fast, making it a hassle-free experience.
Room:
The room was nice and big, providing plenty of space. The bed was comfortable, ensuring a good night's sleep. The bathroom was nice, though it was a bit inconvenient that a toothbrush was prepared for only one person. Additionally, the room card stopped functioning after one night, requiring a trip to the reception to fix it.
Room Service Food:
The room service food was quite good. The grilled chicken was delicious, but the chicken biryani was just nice, nothing extraordinary.
Breakfast:
Breakfast was excellent! A special mention to Nour, who was very helpful, polite, and friendly. The service provided by Nour was top-notch.
Spa:
The spa is available only for males. We had to go to another place for a female spa, which was inconvenient.
Getting Around:
Getting around was very easy using Uber, making transportation convenient and stress-free.
Overall Experience:
A very satisfying stay with excellent service and comfortable accommodations. Would recommend for a pleasant stay, though the spa facilities could be more inclusive, and the room card issue needs to be addressed.
SspcmanLa position de l'hôtel est bonne, la décoration est relativement nouvelle, l'hygiène est également possible, le petit-déjeuner est possible, le repas local est difficile à manger, le gâteau à pain d'oeuf iogurt. À l'entourage de l'hôtel est bon
IInvitéالفندق ممتاز ولايزال مهتم بالنظافه لم استخدم مرافق الفندق نظرا لانشغالي الدائم خارج الفندق اشكر الادار وبالاخض موظف الاستقبال احمد العثيم جدا متعاون ولطيف بالتعامل
EEmeraldSkiesHad a very comfortable stay here. The room was spacious, very clean, and well-maintained. The bed was comfy and the air conditioning worked perfectly, which makes a big difference given the Riyadh heat. The staff were warm and welcoming - great hospitality. The breakfast buffet was also impressive with a good selection of both local and international options. We found the location quite convenient as there was a bus stop and supermarket just a short walk away. The only drawback was the entrance, which is slightly tucked away in what looked like an alley, so it can be a bit confusing to spot at first!
But, a great stay overall. I'd happily stay here again on my next trip to Riyadh.
IInvitéRooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.
Pour réserver un hôtel sur Trip.com, il vous suffit d'indiquer votre destination, vos dates de voyage et le nombre de personnes sur la page. Parcourez ensuite les hôtels disponibles et sélectionnez celui que vous souhaitez réserver. Suivez les instructions pour entrer vos informations de paiement et effectuer la réservation.
Comment trouver des offres d'hôtels sur Trip.com ?
Il y a plusieurs façons de découvrir des hôtels abordables sur Trip.com. Vous pouvez réduire les résultats de votre recherche en filtrant les hôtels en fonction de votre fourchette de prix préférée, ou vous pouvez trier les résultats par prix pour afficher les options les moins chères en premier.
Où puis-je trouver des offres d'hôtels sur Trip.com ?
Trip.com propose une sélection variée d'offres et de promotions sur les hôtels, disponibles tout au long de l'année. Vous pouvez facilement trouver ces promotions spéciales sur notre page d'offres . De plus, si vous êtes membre de notre programme de fidélité, vous pouvez vous connecter à votre compte et découvrir des tarifs réduits exclusifs sur les pages de la liste des hôtels.
Comment obtenir des prix plus bas sur les hôtels ?
Il est parfois plus avantageux de réserver un hôtel en milieu de semaine, mais cela dépend aussi de la saison.
Combien d'hôtels sont répertoriés sur Trip.com ?
Trip.com propose plus de 1,5 million d'hôtels dans plus de 230 pays ou régions. Vous n'avez pas encore décidé quel hôtel réserver ? Parcourez notre site pour trouver des idées !
Puis-je annuler ou modifier mes réservations d'hôtel sur Trip.com ?
Cela dépend de la politique de l'hôtel et de la date d'annulation. Veuillez consulter la section des politiques de l'hôtel concerné. Pour annuler ou modifier vos réservations, connectez-vous à votre compte Trip.com, allez dans « Mes réservations » et suivez les instructions.
Comment puis-je contacter le service clients de Trip.com ?
Vous pouvez contacter le service clients de Trip.com 24h/24 et 7j/7 en visitant le Centre d'aide sur Trip.com et en soumettant une demande. Vous pouvez également nous contacter par téléphone ou par chat, en fonction de l'endroit où vous êtes.