Publiée le21 juill. 2026|Chambre double
InvitéComplaint about the cleanliness of my room at B&B Hotel
I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel.
After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene.
From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done.
I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room.
I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately.
I look forward to your response.
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Prix par nuit à partir de :9 918 JPY
Publiée le29 sept. 2025|Chambre lits jumeaux standard
InvitéQuite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!
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Prix par nuit à partir de :10 709 JPY
Publiée le25 mai 2026
Anupama NorgroveExperience a charming stay @Jockey club rooms, Newmarket (near Cambridge, UK)
A truly traditional and sophisticated stay at the Jockey Club Rooms. Our deluxe room overlooked the beautifully kept gardens, and the interiors — especially the Colefax & Fowler fabrics — felt timeless and elegant. The bathroom was enormous, almost larger than the bedroom, and the whole property is filled with classic equestrian art and heritage charm.
We enjoyed champagne in the private members’ bar, a rare privilege for overnight guests, and breakfast was exceptional — from eggs Benedict to eggs Royal, kippers, pancakes and more, all served in a grand dining room. Easily the best hotel breakfast I’ve had.
The atmosphere is old‑world English tradition at surprisingly accessible prices, with free parking and a perfect High Street location. Ideal for visiting Cambridge or Suffolk — and we loved being able to stroll to Thai Kitchen for dinner.
Highly recommended for anyone seeking comfort, history, and understated luxury - all for the price of a room in the Premier inn!
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Prix par nuit à partir de :17 530 JPY
Publiée le15 déc. 2023
Peter Kavanagh
J'ai séjourné ici, j'ai aimé ce séjour.
J' ai fait cuire le ketrle.and que juste avant de partir . Dr otteker j' ai ajouté comme le cam d' eau est dubiois . la demande pour cette eau est élevée , donc j' ajoute un nettoyeur et j' ai passé l' eau par un filtre de style britannique .
C'est bon pour le comlan.
Le rhum est froid fpr.me C'est super je dois froid car le chauffage peut être mauvaise nouvelle ?
Ainsi, tré électricité a cessé
Hmm
Il semble que la couche n'était pas sur un circuit de voyage tp syop une fuse noble dans le plug de th ketyel c'était une notmalité d'avoir une couche sur le flux. Je n'ai pas doucement car j'ai trouvé la quantité de router est difficile à.maintenir beaucoup de zones comme cela dans constante supply
Je ne dois pas être hydraté si je lave ce qui ne se passe pas .. et je speuve deux.jours readdressi g g cette nécessité ..
Advjce tp all hotels.os have3 a ketgle.with glass wwerer le client voit l' eau est sale ou propre.. it.is.a.beyyer sytem.not.rto be too.well.it eau .
- Oui.
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Prix par nuit à partir de :13 293 JPY
Publiée le27 avr. 2025
SmithMarc
This is the second time we have stayed here and the location is beautiful.
Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area.
My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool.
Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.
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Prix par nuit à partir de :19 975 JPY
Publiée le13 avr. 2026
Invité
We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.
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Prix par nuit à partir de :11 058 JPY
Publiée le26 déc. 2024
Invité
Impressive old Mill with working wheel featured inside. We were in the top floor of the main building and whilst not the most up to date bedroom accommodation it was clean and comfortable with workable facilities. Really friendly and helpful staff and great breakfast buffet with both continental and full English breakfast options. Would definitely recommend and worked for us due to location to friends and family. Great value for money.
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Prix par nuit à partir de :12 478 JPY
Publiée le18 fév. 2026
Invité
Nous avons séjourné à l'hôtel tout en travaillant dans notre maison.Nous aimerions l'hôtel comme nous pouvons prendre le chien avec nous. La chambre que nous avons ait est dans un jardin, de sorte le niveau du terrain. Une bonne chambre de taille pour 2 et un chien. Nous n'avons pas utilisé trop d'installations d'hôtel comme nous essayions de garder le prix bas. Nous avons utilisé un restaurant et un bar avant. Amusez-vous à manger. Voir ci-dessous pour un dîner à toast avait sur la visite précédente. Le thé après-midi était vraiment joli. Les chambres sont très confortables et sont très confortables. Il faut examiner les choses.
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Prix par nuit à partir de :14 597 JPY
Publiée le28 août 2024
Jeremy Manning
Have stayed at Orwell Hotel many times. First time in 2002!
Great location, very comfortable and clean, great breakfasts, plenty of lounge space.
My only quibble was that hotel didn't really seem geared up for dinners/lunches, maybe there is less demand for these nowadays. In the past the main dining room has been used and it was more formal/smarter.
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Prix par nuit à partir de :11 943 JPY
Publiée le18 fév. 2024
Invité
Friendly and welcoming . You go in through the pub, I was a bit wary at first as there were obviously locals but they and the staff are welcoming .
I can really recommend the food it was proper hearty home cooked style and portions were brilliant.
We stopped in a pod ( despite me making a mistake and not booking a pod) they could see I was disappointed and changed us . I think maybe when booking check you’ve booked the right thing !! The pod was clean and cosy with all you would need . The bed was comfy and we slept well.
Parking - lots of parking as they have a car park .
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Prix par nuit à partir de :14 085 JPY